When on my eBay home page and I try to open a link shown on that page Safari tries but tnen just stalls in trying to open the new page. I've turned off firewall on computer but not on routerand cleaned out all cookies; no success. My computer OS is up to date as is Safari app.
iMac
Exactly which OS X is installed and which Safari version ?
For your Mac, click your Apple top left in your screen. From the drop down menu click About This Mac. Which version do you see?
For Safari. From the Safari menu bar click Safari > About Safari. Which version do you see there?
As stated;latest-- OS 10.11.4 Safari 9.1
Added info: The described action works fine on my iPad but won't on iMac.
Ok ...
From your Safari menu bar click Safari > Preferences then select the Privacy tab then click: Remove All Website Data. Quit then relaunch Safari to test.
If that doesn't help, you may have a Safari extension or third party plug-in installed that's causing a conflict. It's easy to troubleshoot.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. If there are any extensions installed, uninstall one at a time then quit and relaunch Safari to test.
If it's not an extensions issue, try troubleshooting third party plug-ins.
Back to Safari > Preferences. This time select the Security tab. Deselect: Allow plug-ins. Quit and relaunch Safari to test.
If that made a difference, instructions for troubleshooting plugins here.
Thanka, Carolyn, for your suggestions. I've tried them all but problem persists. It's really frustrating as it inhibits me from managing my sales on eBay. The thing is that some months ago I did not have this problem.
Thanks, Eric, for your input. I can't think of any apps I've added in the recent past that might be the culprit. The only third party app that's in use and could possibly be the problem is called Cookie; of course used to manage/limit cookies. I've tried turning it off but no success. I'm thinking that there may be a cache file somewhere that I need to clear out.
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari Corruption See post by Linc Davis
If the above doesn't work, try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.
Thanks so much, Eric. Nothing seems to solve the issue. Here's the printout from Etrecheck;
EtreCheck version: 2.9.11 (264)
Report generated 2016-04-24 13:31:45
Download EtreCheck from https://etrecheck.com
Runtime 3:44
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Safari won’t open secondary page
Hardware Information:ⓘ
iMac (21.5-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information:ⓘ
Intel Iris Pro
iMac 1920 x 1080
System Software:ⓘ
OS X El Capitan 10.11.4 (15E65) - Time since boot: about one day
Disk Information:ⓘ
APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD A (disk0s2) / : 499.48 GB (323.09 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD B Photos (disk0s4) /Volumes/Macintosh HD B Photos : 499.08 GB (347.37 GB free)
USB Information:ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
EPSON USB2.0 Printer (Hi-speed)
HP Deskjet 1050 J410 series
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Firewire Information:ⓘ
Newer Technology, Inc. Oxford ATA Device 00 800mbit - 800mbit max
EFI (disk1s1) <not mounted> : 210 MB
NT A1 Time Machine (disk1s2) /Volumes/NT A1 Time Machine : 350.00 GB (40.01 GB free)
NT A2 User Backup (disk1s3) /Volumes/NT A2 User Backup : 149.63 GB (43.63 GB free)
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to FireWire Adapter
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Library/Application Support/HASP/kexts
[loaded] com.aladdin.kext.aksfridge (1.0.16332 - 2016-04-23) [Support]
/Library/Application Support/Hotspot Shield
[loaded] com.anchorfree.tun (1.1.1 - SDK 10.8 - 2016-04-24) [Support]
/Library/Extensions
[not loaded] com.gretagmacbeth.EyeOne.NoClassic (1.0.0 - 2016-04-11) [Support]
[loaded] com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-04-11) [Support]
[loaded] com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-04-11) [Support]
/System/Library/Extensions
[not loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6 - 2016-04-11) [Support]
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (1.1.2 - 2016-04-11) [Support]
Startup Items:ⓘ
Executor: Path: /Library/StartupItems/Executor
FTDIReEnumerate: Path: /Library/StartupItems/FTDIReEnumerate
ProTec6b: Path: /Library/StartupItems/ProTec6b
RetroRun: Path: /Library/StartupItems/RetroRun
Startup items are obsolete in OS X Yosemite
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 151 Apple tasks
[running] 80 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 41 Apple tasks
[loaded] 156 Apple tasks
[running] 92 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-03-28) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2015-12-12) [Support]
[running] com.epson.eventmanager.agent.plist (2012-05-08) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
[running] com.sophos.uiserver.plist (2015-11-15) [Support]
[not loaded] com.splashtop.streamer-for-root.plist (2014-05-27) [Support]
[failed] com.splashtop.streamer-for-user.plist (2014-05-27) [Support]
[loaded] com.xrite.device.softwareupdate.plist (2015-08-19) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.SwitchBoard.plist (2013-02-04) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-02-16) [Support]
[loaded] com.adobe.agsservice.plist (2015-10-12) [Support]
[loaded] com.adobe.fpsaud.plist (2016-04-15) [Support]
[running] com.aladdin.aksusbd.plist (2015-09-07) [Support]
[running] com.aladdin.hasplmd.plist (2015-09-07) [Support]
[running] com.anchorfree.ajaxserver.plist (2016-02-19) [Support]
[running] com.atomicbird.macaroni.launchd.plist (2016-04-24) [Support]
[loaded] com.bombich.ccc.plist (2014-02-20) [Support]
[running] com.bombich.ccchelper.plist (2014-10-18) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]
[running] com.sophos.common.servicemanager.plist (2016-02-16) [Support]
[failed] com.splashtop.streamer-daemon.plist (2014-05-27) [Support]
[failed] com.splashtop.streamer-srioframebuffer.plist (2014-05-27) [Support]
[running] com.xrite.device.xrdd.plist (2015-08-19) [Support]
User Launch Agents:ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2011-09-24) [Support]
[running] com.amazon.music.plist (2015-08-05) [Support]
[loaded] com.apple.SafariBookmarksSyncer.plist
[running] com.ecamm.printopia.plist (2016-01-25) [Support]
[running] com.prosofteng.DGMonitor.plist (2011-09-07) [Support]
User Login Items:ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Mail Application Hidden (/Applications/Mail.app)
LaCie Backup Support Application Hidden (~/Library/Application Support/SilverKeeper/LaCie Backup Support.app)
Dropbox Application (/Applications/Dropbox.app)
Hotspot Shield Application (/Applications/Hotspot Shield.app)
i1ProfilerTray Application (/Applications/i1Profiler/i1ProfilerTray.app)
CCC User Agent Application (/Applications/Carbon Copy Cloner/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)
Hotspot Shield Application Hidden (/Applications/Hotspot Shield.app)
Other Apps:ⓘ
[running] com.adobe.CCXProcess.229472
[running] com.adobe.acc.AdobeDesktopService.130912.1C586F8E-43C0-44B4-8D43-086397C7FE8F
[running] com.adobe.accmac.56352
[running] com.anchorfree.Hotspot_Shield.62752
[running] com.bombich.cccuseragent.222112
[running] com.evernote.EvernoteHelper
[running] com.getdropbox.dropbox.76512
[running] com.hp.scanModule3.215392.209E62B0-31C2-4383-8BDC-5D5322977BD4
[running] com.sophos.autoupdate
[running] com.sophos.configuration
[running] com.sophos.intercheck
[running] com.sophos.notification
[running] com.sophos.scan
[running] com.sophos.sxld
[running] com.sophos.webd
[loaded] com.sweetpproductions.Cookie5.Helper
[running] com.xrite.i1ProfilerTray.63072
[loaded] 399 Apple tasks
[running] 223 Apple tasks
Internet Plug-ins:ⓘ
Flip4Mac WMV Plugin: 2.4.0.11 (2011-11-06) [Support]
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2014-01-23) [Support]
QuickTime Plugin: 7.7.3 (2016-04-11)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-16) [Support]
Default Browser: 601 - SDK 10.11 (2016-04-11)
Photo Center Plugin: Photo Center Plugin 1.1.2.2 (2007-12-27) [Support]
Google Earth Web Plug-in: 6.1 (2011-11-10) [Support]
Silverlight: 5.1.40728.0 - SDK 10.6 (2015-10-25) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-21)
User internet Plug-ins:ⓘ
RealPlayer Plugin: Unknown
3rd Party Preference Panes:ⓘ
Flash Player (2016-04-15) [Support]
Flip4Mac WMV (2011-06-30) [Support]
Growl (2012-09-17) [Support]
Macaroni (2009-09-18) [Support]
Printopia (2016-01-25) [Support]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD A: Disk size: 499.48 GB Disk used: 176.39 GB
Destinations:
NT A1 Time Machine [Local]
Total size: 350.00 GB
Total number of backups: 71
Oldest backup: 10/13/15, 5:28 PM
Last backup: 4/24/16, 1:17 PM
Size of backup disk: Too small
Backup size 350.00 GB < (Disk used 176.39 GB X 3)
Top Processes by CPU:ⓘ
4% WindowServer
1% kernel_task
0% fontd
0% Adobe CEF Helper(3)
0% Creative Cloud
Top Processes by Memory:ⓘ
1.15 GB kernel_task
934 MB Adobe Photoshop CC 2015
475 MB softwareupdated
475 MB mds_stores
295 MB com.apple.WebKit.WebContent(4)
Virtual Memory Information:ⓘ
4.33 GB Free RAM
12.00 GB Used RAM (7.59 GB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Apr 24, 2016, 12:58:10 PM ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2016-04-24-125810_[redacted].crash
com.adobe.Photoshop - /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/MacOS/Adobe Photoshop CC 2015
Apr 23, 2016, 09:40:43 AM ~/Library/Logs/DiagnosticReports/suggestd_2016-04-23-094043_[redacted].crash
/System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd
Apr 23, 2016, 09:17:59 AM Self test - passed
Apr 22, 2016, 09:44:26 AM /Librar
Removed Sophos; issue with Safari persists. I've had Sophos for years ans this Safari issue just came up in the last month or so.
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Hello Eric,
Thanks for staying with me on my Safari issue. Problem not solved yet but wanted to let you know where I am in the process. Firstly, I already have a guest account set up and a clone (also do nightly user account backup plus Time Machine) so I tried guest account first then booted from clone. Although there was a lot of baloon time with the clone version, my eBay page worked perfectly in both. The clone is running OS 10.11.3 rather than 10.11.4 on my computer. I have not added any software to my computer since my last clone was made but there may well have been updates to things like PS CC 2015. I also re activated PS CS6 when PS CC 2015 would not complete a particular action.
I'll go back now to trying to isolate the issue.
Eric, I also did the safe mode boot and reboot; no luck with issue.
Eric,
Before continuing on I did another safe reboot and , for now anyway, the my eBay page is functioning properly. Between reboots I downloaded an update to PS CC 2015. Perhaps there was an issue with that software that was causing the problem In any case the issue with eBay page is solved for now. Thanks for your help.
Jay
Safari will not open link from within an open page
