HT204275: Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8

Learn about Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
WHENRICK

Q: canyt update itunes  keep gettin entry point error for utility.dll and ubd_main.dll in apple directory

missing dll. in entry point

Posted on Apr 22, 2016 9:57 AM

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Q: canyt update itunes  keep gettin entry point error for utility.dll and ubd_main.dll in apple directory

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  • by turingtest2,

    turingtest2 turingtest2 Apr 23, 2016 6:41 AM in response to WHENRICK
    Level 10 (84,964 points)
    iTunes
    Apr 23, 2016 6:41 AM in response to WHENRICK

    Such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. That said I cannot locate either of those files in my programs files folders and my iTunes installation is behaving normally.




    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

     

     

    Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

     

     

    tt2