WHY SO SLOW

Question

Level 1

11 points

WHY SO SLOW

I've been using Safari it was first introduced. For quite a while now, it is sloooooooooooooow loading pages, or requires many reloads to complete. In many instances, it loads partly and just stops. No number of reloads will get it going. So I've given up. Switched to Opera which works splendidly, and fast. I didn't realize how slow and frustrating it's been until I tried the other browser. note: I don't work for Opera, and miss many of the features that Safari has and Opera doesn't. Wish it worked better.

What happened? Why is this such a problem?

OSX 10.1.4 Safari Version 9.1 (11601.5.17.1)

Posted on Apr 22, 2016 12:15 PM

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Answer 1

Best reply

Carolyn Samit

Level 10

165,615 points

Apr 22, 2016 12:17 PM in response to psiclist

You may have a Safari extension or third party plug-in installed that's causing a conflict. It's easy to troubleshoot.

From the Safari menu bar click Safari > Preferences then select the Extensions tab. If there are any extensions installed, uninstall one at a time then quit and relaunch Safari to test.

If it's not an extensions issue, try troubleshooting third party plug-ins.

Back to Safari > Preferences. This time select the Security tab. Deselect: Allow plug-ins. Quit and relaunch Safari to test.

If that made a difference, instructions for troubleshooting plugins here.

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Answer 2

psiclist Author

Level 1

11 points

Apr 22, 2016 12:20 PM in response to Carolyn Samit

My bad. I've searched high and low for solutions. Disabled all extensions and plug-ins to no avail. Trashed preferences, caches, etc etc I've tried everything I could find in these and other forums.

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Answer 3

Allan Jones

Level 9

68,714 points

Apr 22, 2016 12:59 PM in response to psiclist

Do you have any anti-virus or "cleaning" software installed? What about banking security software called Trusteer Endpoint Protection or Trusteer Rapport? Those can slow Safari and the entire system.

Is Safari iCloud synching turned on? Test with it off.

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Answer 4

Apr 22, 2016 1:03 PM in response to psiclist

If you installed anti-virus software on your Mac, that can definitely slow Safari down.

One way to find out what might be causing the problem is to download and run EtreCheck.

Then copy and paste the results in your Reply.

No personal data is shared from the results.

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Answer 5

Linc Davis

Level 10

209,547 points

Apr 22, 2016 2:34 PM in response to psiclist

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

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Answer 6

psiclist Author

Level 1

11 points

Apr 22, 2016 5:06 PM in response to Carolyn Samit

Here is my Etre report. I wish I could diagnose that myself. You will notice that Flash is out of date. When I tried to update it today on Safari and Opera both, I get the message that it is unable to initialize. Something like that. THANKS FOR YOUR HELP!

Steven

EtreCheck version: 2.9.11 (264)

Report generated 2016-04-22 16:18:54

Download EtreCheck from https://etrecheck.com

Runtime 1:58

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Safari slow or won’t load pages. Flash won’t initialize.

Hardware Information: ⓘ

iMac (27-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 CPU: 4-core

20 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

Empty

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

8 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en0: 802.11 a/b/g/n

Video Information: ⓘ

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440

System Software: ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: about 8 hours

Disk Information: ⓘ

Hitachi HDE721010SLA330 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.21 GB (731.68 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N disk3 : (7.03 GB) ()

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

Kingsis Peripherals Evoluent VerticalMouse 3

Apple, Inc Apple Keyboard

Microsft Microsoft Wireless Desktop Receiver 3.1A

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

LaCie LaCie Hard Drive USB 1 TB

EFI (disk2s1) <not mounted> : 210 MB

C1 TIME MACHINE (disk2s2) /Volumes/C1 TIME MACHINE : 303.20 GB (107.42 GB free)

C1 JBU (disk2s3) /Volumes/C1 JBU : 358.96 GB (82.96 GB free)

C1 B/U's (disk2s4) /Volumes/C1 B:U's : 337.44 GB (123.84 GB free)

Logitech USB Receiver

Western Digital My Passport 0741 1 TB

EFI (disk1s1) <not mounted> : 210 MB

PP iMAC CLONE 10.11 121 (disk1s2) /Volumes/PP iMAC CLONE 10.11 121 : 300.05 GB (106.74 GB free)

PP MEDIA (disk1s3) /Volumes/PP MEDIA : 699.64 GB (430.62 GB free)

Apple Computer, Inc. IR Receiver

Apple Card Reader

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Configuration files: ⓘ

/etc/sudoers, File size 1242 but expected 2299

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (3.6.3 - SDK 10.8 - 2016-04-06) [Support]

[loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-04-06) [Support]

[loaded] com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8 - 2016-04-06) [Support]

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-04-06) [Support]

[not loaded] com.kensington.trackballworks.driver (1.2.1 - SDK 10.8 - 2016-04-06) [Support]

[not loaded] com.microsoft.VirtualPC.Networking (7.0.0 - 2016-04-06) [Support]

[not loaded] com.microsoft.VirtualPC.OSServices (7.0.0 - 2016-04-06) [Support]

[loaded] com.usboverdrive.driver.hid (3.2 - SDK 10.8 - 2016-04-06) [Support]

[not loaded] foo.tap (20111101 - 2016-04-06) [Support]

[not loaded] foo.tun (20111101 - 2016-04-06) [Support]

/Library/Extensions/USBOverdrive.kext/Contents/PlugIns

[not loaded] com.usboverdrive.driver.bt (3.2 - SDK 10.8 - 2015-10-29) [Support]

[not loaded] com.usboverdrive.driver.hid.safe (3.2 - 2015-10-29) [Support]

/System/Library/Extensions

[not loaded] com.microsoft.driver.MicrosoftKeyboard (8.2 - 2016-04-06) [Support]

[not loaded] com.microsoft.driver.MicrosoftMouse (8.2 - 2016-04-06) [Support]

/System/Library/Extensions/MicrosoftKeyboard.kext/Contents/PlugIns

[not loaded] com.microsoft.driver.MicrosoftKeyboardBluetooth (8.2 - 2011-07-27) [Support]

[not loaded] com.microsoft.driver.MicrosoftKeyboardUSB (8.2 - 2011-07-27) [Support]

/System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns

[not loaded] com.microsoft.driver.MicrosoftMouseBluetooth (8.2 - 2016-01-04) [Support]

[not loaded] com.microsoft.driver.MicrosoftMouseUSB (8.2 - 2016-01-04) [Support]

/Volumes/C1 JBU/Applications/Boom.app

[not loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.1 - 2015-01-26) [Support]

/Volumes/PP iMAC CLONE 10.11 121/Applications/Utilities/DiskWarrior 5 osx 10 11/Installer Items/DiskWarrior.app

[not loaded] com.alsoft.Preview (5.0 - SDK 10.5 - 2014-12-02) [Support]

/Volumes/PP iMAC CLONE 10.11 121/Users/[redacted]/MY LIBRARY/Manuals : How-to's/COMPUTERS/PASSPORT HD/Extras/WD +TURBO Installer.app

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4 - 2013-03-25) [Support]

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6 - 2013-03-25) [Support]

[not loaded] com.wdc.driver.USB-64HP (1.0.1 - 2013-03-25) [Support]

[not loaded] com.wdc.driver.USBHP (1.0.13 - 2013-03-25) [Support]

Startup Items: ⓘ

HP IO: Path: /Library/StartupItems/HP IO

HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor

MissingSyncMounting: Path: /Library/StartupItems/MissingSyncMounting

OpenBase: Path: /Library/StartupItems/OpenBase

Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 161 Apple tasks

[running] 69 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 44 Apple tasks

[loaded] 154 Apple tasks

[running] 90 Apple tasks

Launch Agents: ⓘ

[running] at.obdev.LittleSnitchUIAgent.plist (2016-03-03) [Support]

[running] com.Logitech.Control Center.Daemon.plist (2015-09-18) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]

[failed] com.netopia.timbuktu.pro.host.plist (2009-01-03) [Support]

[running] com.orderedbytes.ControllerMateHelper.plist (2010-07-18) [Support]

[failed] com.tvmobili.artwork.plist (2013-07-16) [Support]

[running] net.culater.SIMBL.Agent.plist (2014-10-08) [Support]

Launch Daemons: ⓘ

[running] at.obdev.littlesnitchd.plist (2016-03-03) [Support]

[failed] com.adobe.fpsaud.plist (2016-03-18) [Support]

[loaded] com.bombich.ccc.plist (2013-12-24) [Support]

[loaded] com.bombich.ccchelper.plist (2015-11-06) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-12-16) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2012-01-05) [Support]

[running] com.raynersw.nshctldo.plist (2015-11-07) [Support]

[loaded] com.raynersw.nshfixer.plist (2015-11-07) [Support]

[failed] com.tvmobili.tvmobilisvcd.plist (2013-07-16) [Support]

[loaded] info.lokiware.attachmenttamer.securetool.plist (2015-11-05) [Support]

[not loaded] org.eyebeam.SelfControl.plist (2014-05-24) [Support]

User Launch Agents: ⓘ

[loaded] com.aviator.agent.plist (2014-04-07) [Support]

[not loaded] net.infinite-labs.PlugSuit.Agent.plist (2010-02-16) [Support]

[loaded] uk.co.markallan.clamxav.freshclam.plist (2015-02-14) [Support]

User Login Items: ⓘ

CapSee Application (/Applications/CapSee.app)

ClipMenu Application (/Applications/ClipMenu.app)

MagiCal Application (/Applications/MagiCal.app)

NetShade Application (/Applications/NetShade.app)

TextExpander Application (/Applications/TextExpander.app)

TrackballWorksHelper Application (/Library/PreferencePanes/TrackballWorks.prefPane/Contents/Resources/TrackballW orksHelper.app)

USBOverdriveHelper Application (/Library/PreferencePanes/USB Overdrive.prefPane/Contents/Resources/USBOverdriveHelper.app)

SMARTReporter Application (/Applications/Utilities/SMARTReporter.app)

MoonMenu Application (/Applications/MoonMenu.app)

Other Apps: ⓘ

[running] com.charcoaldesign.magical.72032

[running] com.etresoft.EtreCheck.456032

[running] com.globaldelight.Boom2Daemon

[running] com.kensington.trackballworks.helper.120032

[running] com.montalcini.usboverdrivehelper.120672

[running] com.naotaka.ClipMenu.53152

[running] com.selznick.MoonMenu.80672

[running] com.smileonmymac.textexpander.93152

[loaded] com.sweetpproductions.Cookie.Helper

[running] com.threemagination.capssee.51552

[running] org.corecode.SMARTReporter.104672

[loaded] 418 Apple tasks

[running] 193 Apple tasks

Internet Plug-ins: ⓘ

EPPEX Plugin: 4.1.0.0 (2011-07-26) [Support]

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-29) Outdated! Update

AdobePDFViewer: 9.0.0 (2008-08-10) [Support]

LogMeInSafari32: 1.0.586 (2011-12-26) [Support]

Unity Web Player: UnityPlayer version 2.1.0f5 (2008-07-17) [Support]

Yahoo! Installer: 1.0.105 (2007-07-12) [Support]

iPhotoPhotocast: 7.0 (2008-11-25)

RealPlayer Plugin: Unknown (2016-03-19) [Support]

DirectorShockwave: 11.0.0r465 (2008-08-01) [Support]

QuickTime Plugin: 7.7.3 (2016-03-12)

LogMeInSafari64: 1.0.586 (2011-12-26) [Support]

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-29) [Support]

Silverlight: 5.1.10411.0 - SDK 10.6 (2016-03-19) [Support]

DivXBrowserPlugin: 1.3 (2007-07-25) [Support]

LogMeIn: 1.0.586 (2011-12-26) [Support]

Google Earth Web Plug-in: 7.1 (2015-11-07) [Support]

Default Browser: 601 - SDK 10.11 (2016-03-12)

Flip4Mac WMV Plugin: 2.4.4.2 (2013-06-16) [Support]

SharePointBrowserPlugin: 14.1.0 (2012-01-05) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.11 (2016-03-19) Check version

ContentUploaderPlugin: 1.2 (2007-12-11) [Support]

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.39 (2012-06-27) [Support]

Move_Media_Player: npmnqmp 071302000002 (2009-02-02) [Support]

Safari Extensions: ⓘ

AllPagesZoom - SideTree.com - Mac Software - http://SideTree.com/extensions.html#AllPagesZoom (2015-12-13)

Google Alarm - Jamie Wilkinson (2010-08-13)

Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (2016-03-12)

Grammarly Spell Checker & Grammar Checker (2015-12-13)

ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-12-13)

Readability-1 - Arc90 - http://www.readability.com (2013-03-12)

DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2015-11-04)

AdBlock - BetaFish, Inc. - https://getadblock.com (2016-03-31)

SnapBack - Philippe Martin - http://flip.macrobyte.net/software/snapback (2013-10-26)

Audio Plug-ins: ⓘ

Hear: 1.1.0 - SDK 10.5 (2012-05-02) [Support]

3rd Party Preference Panes: ⓘ

Flash Player (2016-03-18) [Support]

Flip4Mac WMV (2012-05-15) [Support]

TrackballWorks (2015-11-28) [Support]

Logitech Control Center (2015-11-05) [Support]

Microsoft Keyboard (2016-01-04) [Support]

Microsoft Mouse (2016-01-04) [Support]

USB Overdrive (2016-01-04) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.21 GB Disk used: 267.53 GB

Destinations:

C1 TIME MACHINE [Local]

Total size: 303.20 GB

Total number of backups: 37

Oldest backup: 4/5/16, 9:49 PM

Last backup: 4/22/16, 3:48 PM

Size of backup disk: Too small

Backup size 303.20 GB < (Disk used 267.53 GB X 3)

Top Processes by CPU: ⓘ

2% WindowServer

2% Boom 2

2% fontd

2% coreaudiod

1% kernel_task

Top Processes by Memory: ⓘ

1.24 GB kernel_task

471 MB DashboardClient(10)

451 MB mds_stores

246 MB mdworker(9)

184 MB MagiCal

Virtual Memory Information: ⓘ

13.00 GB Free RAM

6.59 GB Used RAM (3.82 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Apr 22, 2016, 02:17:12 PM ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-22-141712_[redacted].crash

com.etresoft.EtreCheck - /Users/USER/Downloads/*/EtreCheck.app/Contents/MacOS/EtreCheck

Apr 22, 2016, 12:51:00 PM ~/Library/Logs/DiagnosticReports/iSkysoft Video Converter_2016-04-22-125100_[redacted].crash

/Applications/iSkysoft Video Converter.app/Contents/MacOS/iSkysoft Video Converter

Apr 22, 2016, 07:37:19 AM Self test - passed

Apr 22, 2016, 12:12:06 AM /Library/Logs/DiagnosticReports/com.raynersw.nshctldo_2016-04-22-001206_[redact ed].crash

/Library/PrivilegedHelperTools/com.raynersw.nshctldo

Apr 20, 2016, 11:16:07 PM ~/Library/Logs/DiagnosticReports/MoonMenu_2016-04-20-231607_[redacted].crash

com.selznick.MoonMenu - /Applications/MoonMenu.app/Contents/MacOS/MoonMenu

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Answer 7

Apr 22, 2016 8:33 PM in response to psiclist

Safari is SO SLOW because of a multitude of third party software in the form of plug-ins, extensions, login items, etc.

Internet Plug-ins: ⓘ

EPPEX Plugin: 4.1.0.0 (2011-07-26) [Support]

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-29) Outdated! Update

AdobePDFViewer: 9.0.0 (2008-08-10) [Support]

LogMeInSafari32: 1.0.586 (2011-12-26) [Support]

Unity Web Player: UnityPlayer version 2.1.0f5 (2008-07-17) [Support]

Yahoo! Installer: 1.0.105 (2007-07-12) [Support]

iPhotoPhotocast: 7.0 (2008-11-25)

RealPlayer Plugin: Unknown (2016-03-19) [Support]

DirectorShockwave: 11.0.0r465 (2008-08-01) [Support]

QuickTime Plugin: 7.7.3 (2016-03-12)

LogMeInSafari64: 1.0.586 (2011-12-26) [Support]

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-29) [Support]

Silverlight: 5.1.10411.0 - SDK 10.6 (2016-03-19) [Support]

DivXBrowserPlugin: 1.3 (2007-07-25) [Support]

LogMeIn: 1.0.586 (2011-12-26) [Support]

Google Earth Web Plug-in: 7.1 (2015-11-07) [Support]

Default Browser: 601 - SDK 10.11 (2016-03-12)

Flip4Mac WMV Plugin: 2.4.4.2 (2013-06-16) [Support]

SharePointBrowserPlugin: 14.1.0 (2012-01-05) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.11 (2016-03-19) Check version

ContentUploaderPlugin: 1.2 (2007-12-11) [Support]

Go to Safari > Preferences thenselect the Security tab. Deselect: Allow plug-ins. Quit and relaunch Safari to test.

If that made a difference, instructions for troubleshooting plugins here.

Safari Extensions: ⓘ

AllPagesZoom - SideTree.com - Mac Software - http://SideTree.com/extensions.html#AllPagesZoom (2015-12-13)

Google Alarm - Jamie Wilkinson (2010-08-13)

Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (2016-03-12)

Grammarly Spell Checker & Grammar Checker (2015-12-13)

ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-12-13)

Readability-1 - Arc90 - http://www.readability.com (2013-03-12)

DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2015-11-04)

AdBlock - BetaFish, Inc. - https://getadblock.com (2016-03-31)

SnapBack - Philippe Martin - http://flip.macrobyte.net/software/snapback (2013-10-26)

From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one at a time then quit and relaunch Safari to test.

Truth be told, you have so much in the way of third party software installed that could effect Safari, in the time it's going to take you to troubleshoot, you could reformat the drive back to factory settings and start from scratch.

If you decide to do this, you can use OS X Recovery.

Startup your Mac while holding down the Command + R keys. From there you should be able to access the built in utilities to verify and repair the startup disk and restore OS X using OS X Recovery

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Answer 8

Eric Root

Level 10

684,039 points

Apr 23, 2016 7:23 AM in response to psiclist

SIMBL is a system hack. Try removing it.

SIMBL Uninstall See solution posted by Linc Davis .

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