Q: Very Skeptical
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Apr 22, 2016 12:12 PMby Carolyn Samit,Now fast enough doing which process?
Not sure what you mean by smooth ??
If you are truly dissatisfied with your new Mac, yo have 14 calendar days from the time your items are delivered to initiate a return as noted here.
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Apr 22, 2016 12:36 PMby geo_arv,Hey Carolyn.
Thanks a lot for your response. What I mean is that is not fast enough I think. When for example I try to open an app or the settings is taking some time and not pop up straight away. maybe that sounds silly but I never had a mac before so I don't know how they operate. You know hearing all these years about how good fast an amazing mac products are I decided to sped all these money and buy one. Maybe my expectations are too high I think.
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Apr 22, 2016 12:54 PMby Carolyn Samit,Ok... unless you already have multiple apps already open which can slow down the system, just opening one app at a time should only take a second.
How much RAM is installed on your Mac?
Click your Apple top left in your screen.
From the drop down menu click About This Mac.
How much memory does it say?
Should be 8GB's or 16GB's depending whether it's a 13" or 15" Mac.
8GB's is more than sufficient.
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Apr 22, 2016 2:11 PMby Linc Davis,HelpfulThe warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.
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Apr 22, 2016 2:26 PMby Carolyn Samit,No wonder. It's the Kaspersky anti virus software that causing your apps to load slow. It will slow the entire system down to a crawl.
Uninstall instructions here > http://support.kaspersky.com/us/11531
Third party anti virus software on a Mac is useless.
Your Mac comes with security built in > About System Integrity Protection on your Mac - Apple Support
I realize you are used to using a Windows based computer that requires anti virus software but now you have a Mac. It's a totally different system.
Might want to take a moment and read the results of an Apple Support Communities Kaspersky search here.
If your Mac still runs slow after following the instructions to remove the Kaspersky software, the uninstaller may not have removed all the files so you would need to reformat (erase) and restore OS X using OS X Recovery.
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by Grant Bennet-Alder,Apr 22, 2016 3:54 PM
Grant Bennet-Alder
Apr 22, 2016 3:54 PM
in response to Carolyn Samit
Level 9
(61,033 points)
DesktopsThese features ship with your Mac as well as System Integrity protection:
http://www.apple.com/osx/what-is/security/
.
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Apr 22, 2016 6:12 PMby cdhw,The first time you open an application it may be a little slow opening as it sets up its preferences and caches. The second time you open it will be quicker.
The most common reason ex-windows users find their new Macs slow is because the first thing they do is install a load of useless and/or harmful third-party utilities that claim to 'optimise', 'clean', protect', etc. the computer. I don't know whether these are needed on Wndows machines, but on Macs they are neither necessary nor desirable.
C.
