Q: my phone wont turn on or update  what do i do?

Check for hardware issues

If you see error 53, learn what to do. If you see one of the errors below, you might have a hardware issue:

• 1, 3, 10, 11, 12, 13, 14, 16
• 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
• 1002, 1004, 1011, 1012, 1014, 1667 1669

Here's what to check:

1. Make sure that you have the latest version of iTunes.
2. Check for issues with third-party security software.
3. Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your iPhone, iPad, or iPod.
4. If you still see the error message, you can check for outdated or modified software or contact Apple support.

clinomania wrote:

 

i've done all those things already but i don't have a phone to contact apple

then you will need to restore your phone, surely you backup to iTunes or icloud prior to updating right?

clinomania wrote:

 

yes i do but i still have pictures and other things that didnt get backed up previously

sorry you'll going to have to restore your phone.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

You can contact apple through the link at the top "Support" and speak with them through messaging