My laptop has started having to restart almost everyday for a couple weeks. I don't know if it's from an upgrade or a hardware issue. Here is the report I get when it restarts:
Any ideas from this what is causing the problem and suggestions on how I can fix this without going to the Apple Store?
MacBook Pro, OS X Mountain Lion
There is no kernel panic report posted. Use these instructions:
https://support.apple.com/en-us/HT201753
Ciao.
when I try to paste in the panic log report it gives me an error that the message contains invalid characters. do you know how I can show this report wthout just copying and pasting it in?
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Please launch the Console application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
Thanks! Here is a link to the Pastbin page: http://pastebin.com/DjjT1ws6
EtreCheck version: 2.9.11 (264)
Report generated 2016-04-22 18:51:07
Download EtreCheck from https://etrecheck.com
Runtime 1:52
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Hardware Information: ⓘ
MacBook Pro (15-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro6,2
1 2.66 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 592
Video Information: ⓘ
Intel HD Graphics
NVIDIA GeForce GT 330M - VRAM: 512 MB
Color LCD 1680 x 1050
System Software: ⓘ
OS X El Capitan 10.11.4 (15E65) - Time since boot: about 3 hours
Disk Information: ⓘ
Samsung SSD 840 EVO 500GB disk0 : (500.11 GB) (Solid State - TRIM: No)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Samsung SSD 840 EVO 500GB (disk1) / : 498.88 GB (148.48 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-898 ()
USB Information: ⓘ
Logitech USB Receiver
Apple Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Gatekeeper: ⓘ
Mac App Store and identified developers
System Launch Agents: ⓘ
[not loaded] 9 Apple tasks
[loaded] 155 Apple tasks
[running] 73 Apple tasks
[killed] One Apple task
one process killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 46 Apple tasks
[loaded] 161 Apple tasks
[running] 80 Apple tasks
[killed] One Apple task
one process killed due to insufficient RAM
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-16) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-03-25) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-02-14) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-03-25) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-03-25) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]
[loaded] com.adobe.agsservice.plist (2015-12-27) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-04-10) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-02-20) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-01-09) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-12-27) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
User Login Items: ⓘ
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer Application (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Other Apps: ⓘ
[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper
[running] com.adobe.CCLibrary.129952
[running] com.adobe.CCXProcess.129632
[running] com.adobe.acc.AdobeDesktopService.71392.7BCA44E9-49BE-4F0E-9A20-171D34B386AA
[running] com.adobe.accmac.62432
[running] com.fiplab.memoryclean.2912
[loaded] com.google.Chrome.56352
[loaded] 403 Apple tasks
[running] 193 Apple tasks
[killed] One Apple task
Internet Plug-ins: ⓘ
AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-30) [Support]
AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-30) [Support]
QuickTime Plugin: 7.7.3 (2016-04-10)
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]
Default Browser: 601 - SDK 10.11 (2016-04-10)
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
3rd Party Preference Panes: ⓘ
None
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
5% WindowServer
4% Google Chrome Helper(20)
2% Adobe CEF Helper(2)
2% kernel_task
2% fontd
Top Processes by Memory: ⓘ
2.34 GB Google Chrome Helper(20)
722 MB kernel_task
385 MB mdworker(19)
303 MB Google Chrome
188 MB mds_stores
Virtual Memory Information: ⓘ
1.54 GB Free RAM
6.46 GB Used RAM (1.62 GB Cached)
6 MB Swap Used
Diagnostics Information: ⓘ
Apr 22, 2016, 03:32:01 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-22-153201_[redacted].panic [Details]
Apr 22, 2016, 03:31:58 PM Self test - passed
Apr 21, 2016, 11:32:55 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-21-233255_[redacted].panic [Details]
Apr 21, 2016, 12:11:26 AM /Library/Logs/DiagnosticReports/Kernel_2016-04-21-001126_[redacted].panic [Details]
Apr 19, 2016, 01:41:55 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-19-134155_[redacted].panic [Details]
Apr 19, 2016, 08:16:13 AM /Library/Logs/DiagnosticReports/Kernel_2016-04-19-081613_[redacted].panic [Details]
Apr 17, 2016, 09:19:47 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-17-211947_[redacted].panic [Details]
Apr 16, 2016, 11:14:25 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-16-231425_[redacted].panic [Details]
Apr 12, 2016, 02:20:16 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-12-142016_[redacted].panic [Details]
Apr 2, 2016, 08:50:34 AM /Library/Logs/DiagnosticReports/Kernel_2016-04-02-085034_[redacted].panic [Details]
Mar 31, 2016, 09:48:41 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-31-094841_[redacted].panic [Details]
Mar 26, 2016, 07:57:33 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-26-075733_[redacted].panic [Details]
Mar 25, 2016, 11:06:32 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-25-230632_[redacted].panic [Details]
You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.
The model was discontinued in February 2011. It's now classified by Apple as a "vintage product." That means Apple will most likely refuse to fix it (but see the exceptions on the linked page.) In that case, you would have to go to an independent service provider. The part may no longer be available, or the repair may not be cost-effective.
Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.
Otherwise, make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The testing will be free at an Apple Store—unless Apple refuses even to look at the unit, which it might. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue called "VST" (for "Video System Test.") Ask for it. A "Failed" result means that the fault is present.
If you do decide to go to an independent service provider, be aware that the replacement part may also be defective. Some owners reported that they went through as many as three replacement boards before getting one that worked. Don't expect any help from Apple if you're charged several hundred dollars for another bad logic board and the provider won't replace it again.
If you don't want to take that risk, or if you don't like the price you're quoted, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
The "etrecheck" stuff is irrelevant.
kernel panic report... please help! (Occurring Daily)
