HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
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Q: Brand new phone locking issue- Restore not working
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Apr 22, 2016 8:52 PMby sberman,HelpfulI don't understand what "erase recovery mode" means. It might mean erase using recovery mode, or it might mean something quite opposite.
Anyway, try using the process described in "Erase your device with recovery mode" in the HT204306 article you attached above. If that fails, then contact Apple Support as suggested in the "Get more help" section of that same article.
