Wifi gets disconnected when i buffer a video on you tube..please help in resolving the issue

Wifi gets disconnected when i buffer a video on you tube..please help in resolving the issue

iPhone 6, iOS 9.3.1

Posted on Apr 23, 2016 4:59 AM

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2 replies

Apr 24, 2016 12:08 PM in response to anky1491

A few more suggestions here. Maybe one of them will help….


1) Perform a Forced Restart: Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Restore the Device (ask for additional for details if desired).

https://support.apple.com/en-us/HT201252

9) Go to an Apple Store for hardware evaluation.

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Wifi gets disconnected when i buffer a video on you tube..please help in resolving the issue

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