Q: iPhone 6 Plus screen freezes after iOS 9.3.1 update

So, I take it back. My bliss lasted for two days tops. I now have it acting up just as before. I have turned off bluetooth and wifi, deleted apps that are known to have issues, and have done so many hard resets. I'll be doing a restore to factory settings tomorrow. Very very frustrated.

my iPhone 6 Plus just over one year old started freezing over the past three weeks started a little now it's doing it so often I can't answer the phone and the touch screen is completely not working.  then after a few seconds or never it starts working again. I made an appointment at the Apple Store hopefully they can fix it the phone is worthless if the touchscreen doesn't work

I was wondering if you had any luck getting your 6 plus fixed? I'm having the same issues ever since the IOS 9.3.1 update. I'm pretty sure this is a software problem and not hardware. Was the Apple Store able to help? Thanks

I decided not to go to the Apple Store it's two hours away. After reading the post and knowing that my phone is out of warranty I just don't have another $900 to spend.  I did it operating system replacement and it seemed to help for about one hour. I hope they can find the problem p

I swore my problem was related to IOS 9.3 and I still think it is..BUT I took my phone in and asked to replace my battery ($79).  They gave another phone, said if the battery won't come out or tears they replace the phone.  That's when the replacement phone started freezing. After hours with tech support on the phone, restoring 3 different ways, they said go to the store.  They gave me ANOTHER phone and it restored and worked flawlessly.  SO the problem has some relationships to IOS9 BUT in my opinion they have touch screen problems with some phones whether they admit it or not.  The 2nd replacement phone worked flawlessly.

I would go in or call support and complain.  I believe this is a problem of which they are very aware.

Like is said yesterday from my previous post, i will restore my iPhone 6+ to its factory settings and so i did. I did not use my backup like i did before, instead, I installed all my apps one by one, put my contacts back (thanks to easy backup app) and thats it. The phone runs smoothly the whole day, no unresponsive screen or anything annoying happening.

But just this morning, i went to work and when i turned my phone on, the nightmare happened again! THE SCREEN IS UNRESPONSIVE AGAIN!!!!!! Honestly, I don't know what to think anymore, whether is it the iOS 9.3.1?! since this issue started happening after the update, or is it a hardware problem because it only happens on selected iPhones?!

I will definitely bring this phone to a nearby Mac Store, this is very annoying and very traumatic! Everytime i use my phone, i got a fear that the screen would freeze on me, and i hate the part where you have to soft reset your phone everytime its happening!

Its funny that we're talking about this issue in apple.com but no one from Apple is giving us an update or a solutiong to this problem.

Apple, please do something about this issue, PLEASE!

I tried system restore without using my backup and sad to say, the unresponsive screen problem is still happening!!!

This is very very annoying!

I noticed after freezing "my music "still plays with the screen is frozen,  although the player information on the screen freezes.

I have the same issue. Update to 9.3.1 freezes my Iphone 6 Plus 128GB all day long for 10-20 minutes. The Apple Store gave me a new Iphone 6 Plus. Same issue after 3 days.

Please solve this!!

I had also problems, sync my music with Itunes. I searched and found /tried this https://iphonepilot.wordpress.com/2015/07/16/how-to-solve-itunes-dont-sync-ios/

My constelation was a mismatch:

Iphone /Settings/Music / Show Apple Music: disabled

Itunes / preferences / Generaltab/ Show Apple Music enabled.

Now, Itunes "Show Music" is disabled", too. Music Sync is working, and no freezes for the moment.

Can somebody agree with that?

just an update. I went to apple last 2 weeks ago to have my phone checked. So they did, they cant replace my phone since there is no hardware problem. What they did was, they have this option called RESEATTING, its like taking off the screen and putting it back, something like that and restore the phone into its factory settings. Now my phone works fine. No freezing and im hoping it wont happen again coz its really really traumatic. its like im so scared to use my phone because it might freeze again.

what was the charge for receding the screen

jb

Unfortunatly, the issues we're still there, one day later.

I wen't to apple store with the Iphone i got 5 days before.

The apple store agreed the same issue on the this iphone and gave me a second new iphone.

All issue's are gone since 48 hours.

None. It is for free since my phone is still under warranty.

try not to use your back up in case youre using it on the new handset.