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All replies
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Helpful answers
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Apr 23, 2016 1:58 PM in response to rimarnby léonie,There has been a similar problem reported yesterday: Re: can't buy more than one card in photos
It would be good to know, if the problem is happening with the same store in the same country. Which country are you in?
I managed to increase the number of ordered cards by avoiding the stepping arrows and typing the number directly into the text field between the arrows. Have you tried that?
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Apr 23, 2016 2:17 PM in response to léonieby rimarn,leonie,
I did try to increase the number by directly typing in the text box and still receive the unexpected error message.
I am in the United States- maybe location based problem. Thank you for your reply
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Apr 29, 2016 7:35 AM in response to rimarnby D-Nice,I had the same issue last night trying to order photo books. I wanted to order 3 and have them shipped express to the same address but it wouldn't let me. I could only order 1 at a time. I received that error if I tried to change the quantity or the shipping method. I'm located in the United States.
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Apr 29, 2016 4:56 PM in response to rimarnby vomkelter,I also am having this problem ordering books from the US store. Unexpected error when you change the quantity (either by the plus sign or entering the number) or when changing the shipping option.
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May 30, 2016 11:53 AM in response to rimarnby RichardPatterson,I spent an hour or so discussing this with three people at Apple. They are aware of the problem and say they are working on it. The other thing I was told is that there is no price break in ordering multiple copies of the same book, so it makes no difference if you place 4 orders for one copy of a book rather than one order for 4 copies. I had assumed there was a price break with multiple copies in a single order.
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May 30, 2016 11:57 AM in response to RichardPattersonby léonie,so it makes no difference if you place 4 orders for one copy of a book rather than one order for 4 copies. I had assumed there was a price break with multiple copies in a single order.
But you would have to pay four times the shipping cost. That is wasteful.
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Jun 2, 2016 1:11 AM in response to rimarnby sthlmkom,I am having the same problem (am based in Sweden) and the shipping cost is quite high (20% of book price).
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Jun 4, 2016 8:02 AM in response to rimarnby mariegenevieve,Same issue with Swiss store. Not an option to order singles as shipping is 14CHF per order ...
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Jun 4, 2016 8:12 AM in response to mariegenevieveby léonie,Then also try the work-around the AppStore suggested.
Submit the order for one item, then update the order on the order status page.
http://www.apple.com/ch-de/shop/help/print_products
You have 30 minutes to cancel the order, if you do not succeed to change the quantity on that page.
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Jun 4, 2016 8:11 AM in response to léonieby mariegenevieve,did that - could only cancel order - not modify the quantity
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Jun 4, 2016 8:13 AM in response to mariegenevieveby léonie,It is incredible that Apple is makings it so hard to purchase their products!
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Jun 4, 2016 8:15 AM in response to léonieby mariegenevieve,I know! looking to another provider at the moment - time sensitive print for work ... Extremely frustrating!