brucefl
Level 1 (4 points)
iPad

Q: Ipod shuffle generation drivers?

I am trying to help someone with a ipod shuffle generation 1. They have the apple software installed and when it try's to update the drivers it says they need to buy them? Doesn't make sense to me though I am not familiar with it. She needs it for her mother than is in the nursing home and would like some of her music.

thanks Bruce

Posted on Apr 23, 2016 2:20 PM

by Kenichi Watanabe,Apple recommended
Kenichi Watanabe Kenichi Watanabe
Level 8 (40,350 points)
Mac OS X
A:

There is no need to buy any additional software to use an iPod.  The software that is needed is iTunes, and it's a free download.  It supplies the necessary "drivers."  Is the computer being used a Mac or Windows PC?  If Windows, what version?

 

Go here to download the appropriate version of iTunes.

 

https://www.apple.com/itunes/

 

After running the installer, run iTunes and connect the shuffle to a direct USB port on the computer.  The shuffle appears as a small device button on the horizontal bar that goes across the iTunes window.  Here's a screenshot of my shuffle's device button on the iTunes window (upper left corner), circled in red.

shuffle device button.png

Click the device button to show the shuffle's settings screen in iTunes window.  Hopefully, you can get to that point.  I can provide more info about syncing songs to the shuffle, once you get it to appear in iTunes.  If the shuffle does not appear in iTunes, please post back with more details about your situation.

Posted on Apr 23, 2016 5:25 PM

Close
brucefl

Q: Ipod shuffle generation drivers?

  • All replies
  • Helpful answers

  • by Kenichi Watanabe,Apple recommended

    Kenichi Watanabe Kenichi Watanabe Apr 23, 2016 5:25 PM in response to brucefl
    Level 8 (40,350 points)
    Mac OS X
    Apr 23, 2016 5:25 PM in response to brucefl

    There is no need to buy any additional software to use an iPod.  The software that is needed is iTunes, and it's a free download.  It supplies the necessary "drivers."  Is the computer being used a Mac or Windows PC?  If Windows, what version?

     

    Go here to download the appropriate version of iTunes.

     

    https://www.apple.com/itunes/

     

    After running the installer, run iTunes and connect the shuffle to a direct USB port on the computer.  The shuffle appears as a small device button on the horizontal bar that goes across the iTunes window.  Here's a screenshot of my shuffle's device button on the iTunes window (upper left corner), circled in red.

    shuffle device button.png

    Click the device button to show the shuffle's settings screen in iTunes window.  Hopefully, you can get to that point.  I can provide more info about syncing songs to the shuffle, once you get it to appear in iTunes.  If the shuffle does not appear in iTunes, please post back with more details about your situation.

  • by brucefl,

    brucefl brucefl Apr 23, 2016 6:46 PM in response to Kenichi Watanabe
    Level 1 (4 points)
    iPad
    Apr 23, 2016 6:46 PM in response to Kenichi Watanabe

    Thanks,. I won't get there till the first of the week, but it is a windows program. I believe windows 10. So possibly the wrong iTunes program.I will check back and let you know either way.