kwm30

Q: How to get rid of pop-ups ads in safari OS X 10.11.4

The pop-ups ads are driving me crazy they cover the information I'm reading.  No matter what I check I can't make them go away.

Help!

MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11.4)

Posted on Apr 23, 2016 2:53 PM

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Q: How to get rid of pop-ups ads in safari OS X 10.11.4

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  • by Niel,Apple recommended

    Niel Niel Apr 23, 2016 2:56 PM in response to kwm30
    Level 10 (312,023 points)
    Apr 23, 2016 2:56 PM in response to kwm30

    Click here and follow the instructions, or if there’s a type of adware not covered by them on the computer, these ones. If you'd rather not remove it manually, you can instead run MalwareBytes for Mac.


    MalwareBytes is a removal tool and doesn't stop adware or other malware from getting onto the computer. It shouldn’t be relied on to prevent future incidents; instead, avoid downloading software from sources other than the Mac App Store or the developer websites.


    (141763)

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Apr 26, 2016 10:39 PM in response to kwm30
    Level 10 (207,931 points)
    Applications
    Apr 26, 2016 10:39 PM in response to kwm30

    You may have installed ad-injection malware ("adware").

    Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

    Back up all data first.

    Some of the most common types of adware can be removed by following Apple's instructions. But before you follow those instructions, you can attempt an automatic removal.

    If you're not already running the latest version of OS X ("El Capitan"), updating or upgrading in the App Store may cause the adware to be removed automatically. If you're already running the latest version of El Capitan, you can nevertheless download the current updater from the Apple Support Downloads page and run it. Again, some kinds of malware will be removed—not all. There is no such thing as automatic removal of all possible malware, either by OS X or by third-party software. That's why you can't rely on software to protect you.

    If the malware is removed in your case, you'll still need to make changes to the way you use the computer to protect yourself from further attacks. Ask if you need guidance.

    If the malware is not removed automatically, and you can't remove it yourself by following Apple's instructions, see below.

    This easy procedure will detect any kind of adware that I know of. Deactivating it is a separate, and even easier, procedure.

    Some legitimate software is ad-supported and may display ads in its own windows or in a web browser while it's running. That's not malware and it may not show up. Also, some websites carry intrusive popup ads that may be mistaken for adware.

    If none of your web browsers is working well enough to carry out these instructions, restart the computer in safe mode. That will disable the malware temporarily.

    Step 1

    Please triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

    ~/Library/LaunchAgents

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. Press return. Either a folder named "LaunchAgents" will open, or you'll get a notice that the folder can't be found. If the folder isn't found, go to the next step.

    If the folder does open, press the key combination command-2 to select list view, if it's not already selected. Please don't skip this step.

    There should be a column in the Finder window headed Date Modified. Click that heading twice to sort the contents by date with the newest at the top. If necessary, enlarge the window so that all of the contents are showing.

    Follow the instructions in this support article under the heading "Take a screenshot of a window." An image file with a name beginning in "Screen Shot" should be saved to the Desktop. Open the screenshot and make sure it's readable. If not, capture a smaller part of the screen showing only what needs to be shown.

    Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.

    Leave the folder open for now.

    Step 2

    Do as in Step 1 with this line:

    /Library/LaunchAgents

    The folder that may open will have the same name, but is not the same, as the one in Step 1. As in that step, the folder may not exist.

    Step 3

    Repeat with this line:

    /Library/LaunchDaemons

    This time the folder will be named "LaunchDaemons."

    Step 4

    Open the Safari preferences window and select the Extensions tab. If any extensions are listed, post a screenshot. If there are no extensions, or if you can't launch Safari, skip this step.

    Step 5

    If you use the Firefox or Chrome browser, open its extension list and do as in Step 4.

  • by Eric Root,

    Eric Root Eric Root Apr 24, 2016 6:40 AM in response to kwm30
    Level 9 (70,176 points)
    iTunes
    Apr 24, 2016 6:40 AM in response to kwm30
  • by kwm30,

    kwm30 kwm30 Apr 26, 2016 10:45 PM in response to Linc Davis
    Level 1 (8 points)
    Safari
    Apr 26, 2016 10:45 PM in response to Linc Davis

    Thank you so much.  It's very kind of you to help me with my silly problem.  You sound very knowledgeable.  I've been using Mac's for years, but, taught myself and some things stump me.

     

    Thanks again.

  • by MHgHughes,

    MHgHughes MHgHughes Aug 1, 2016 8:26 AM in response to Linc Davis
    Level 1 (4 points)
    Aug 1, 2016 8:26 AM in response to Linc Davis

    Screen Shot 2016-08-01 at 8.16.07 AM.pngScreen Shot 3 .pngScreen shot 2.pngBeginning Screen.png

    I did trash that **** Mac Scan(m) but would not find where to uninstall.  I also had this Mega icloud backup come on...I am getting more pop-ups than ever before!

       Any advice would be great....Thanks

  • by Eric Root,

    Eric Root Eric Root Aug 1, 2016 8:34 AM in response to MHgHughes
    Level 9 (70,176 points)
    iTunes
    Aug 1, 2016 8:34 AM in response to MHgHughes

    MacKeeper – Do Not Install

     

    MacKeeper – Do Not Install (2)      See  SDW2001’s post

     

    MacKeeper Removal

     

    MacKeeper Removal


    Try deleting Shoppy Tool using the developers uninstall instructions.

  • by MHgHughes,

    MHgHughes MHgHughes Aug 1, 2016 10:58 AM in response to Eric Root
    Level 1 (4 points)
    Aug 1, 2016 10:58 AM in response to Eric Root

    Thank you for replying so quickly! 

    It is removed - now we will see how it goes.  So far, another site has not popped up :-)

  • by Eric Root,

    Eric Root Eric Root Aug 2, 2016 6:50 AM in response to MHgHughes
    Level 9 (70,176 points)
    iTunes
    Aug 2, 2016 6:50 AM in response to MHgHughes

    You are welcome.