I have an old appleid that apple even says no longer exists, but a laptop i have still asks for the password. how do i make go away??

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Level 1

9 points

I have an old appleid that apple even says no longer exists, but a laptop i have still asks for the password. how do i make go away??

I have a laptop i got to keep from an old job. Sat in storage for a year. Now im using it again. My personal laptop is the same. Macbook Pro from 2013. I had an appleid i made with my old work email which i no longer have. This laptop keeps asking for the id's password, and keychain password. I don't remember the old password and if I even try to reset it and enter the old appleid, apple prompts that it doesnt even recognize the old id. Help!

MacBook Pro with Retina display, OS X Mavericks (10.9.4)

Posted on Apr 23, 2016 7:42 PM

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Answer 1

Jason L

Community Specialist

Apr 25, 2016 6:36 AM in response to christoddlee

Hi christoddlee,

Welcome to Apple Support Communities.

If I understand correctly, your MacBook Pro is asking for an Apple ID password which you don't have and the account is associated with an email address that you no longer have access to. The article below provides information and troubleshooting tips that can explain why this is happening and how to resolve the issue.

Change or reset the password of an OS X user account - Apple Support

Cheers.

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Answer 2

christoddlee Author

Level 1

9 points

May 16, 2016 9:06 PM in response to Jason L

That is correct. The old account doesn't even exist with Apple. I attached a photo of the message that pops up and the iCloud prompt. I simply cannot get this info on my computer to go away. I also can't access my Keychain.

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Answer 3

LACAllen

Level 8

43,500 points

May 16, 2016 9:28 PM in response to christoddlee

Call Apple Support. They can help you reset the password for this account, which is still alive. They can direct your password reset to an alternate email where you can currently receive mail. They must, of course, verify you are indeed the account holder by asking you the security questions associated with that Apple ID.

Once you have reset the password, you can, but shouldn't use the Apple ID. You should simply change the email address associated with it.

Change your Apple ID - Apple Support

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