My phone has an album on the photos app called "camera uploads" and the album itself and the pictures in it cannot be deleted. They're old photos, but they're taking up a lot of storage on my phone. Ive tried wiping my phone, i've tried re-syncing with itunes then unsyncing it, and nothing seems to work. It always comes back. Is there anything I can do?
iPhone 6, iOS 9.3.1
Hello Hjobe3,
Thanks for using the Apple Support Communities!
I understand that you have an album of photos on your iPhone that were synced to it from your computer. To remove these photos from your iPhone, they will need to be synced off of your iPhone using iTunes.
The following article gives a brief explanation on how to remove synced photos from your device using iTunes.
Stop syncing all photos
- Open iTunes on your computer and connect your iPhone, iPad, or iPod touch.
- Click on the device icon in iTunes.
- Click Photos.
- Deselect "Sync Photos" then click "Remove photos."
- Click Apply.
Keep your photos safely stored and up to date on all your devices - Apple Support
Cheers!
Joe_7399
Thanks for your response and help, but i've tried that multiple times and it doesn't work. I've tried wiping my phone completely, i've tried unsyncing and removing the photos, and i've tried to wipe both my computer and my phone and it doesn't work. Thank you for the help though!
Thanks for responding with this information and I’m sorry the previous instructions didn’t help to resolve the situation.
To continue troubleshooting, try the steps in the next article as well.
To delete photos that have been synced from a computer that's no longer accessible:
- Create a folder on the computer that you now sync with, and add a single photo to that folder.
- In the Photos tab in iTunes, click the box next to "Sync Photos From."
- In the pop-up menu next to "Sync Photos From," choose the folder you created in step 1.
- Apply the change.
- Uncheck "Sync Photos From."
- Apply the change again.
- Your synced photos will now be removed from the device.
Delete photos and video synced from iTunes when you can’t access the originals - Apple Support
Best!
"camera uploads" album on photos app cant be deleted
