palmyjane

Q: I can't see image only sound on a video on the web.

i just had a guy put in a news ssd. when i watch a tutorial on udemy iget a black screen with the whirling circle and no image, only sound. when he put the new sad in he had to load all the software back in. do i need to download something for a video on Udemy to work. Sorry I'm not very techie.

i have a macbook 13" running 10.7.5

MacBook, Mac OS X (10.7.5), new sad installed

Posted on Apr 24, 2016 1:13 AM

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Q: I can't see image only sound on a video on the web.

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  • by W. Richard Glendon,

    W. Richard Glendon W. Richard Glendon Apr 24, 2016 4:19 AM in response to palmyjane
    Level 4 (1,131 points)
    Apr 24, 2016 4:19 AM in response to palmyjane

    As you probably guessed this is a complicated question.

     

    Here are a few information gathering steps.

    1. Is there something about the udemy Web site? Try a web site that should work e.g. https://www.apple.com/watch/films/
    2. Find out and tell us the name and version of the browser you are using to watch udemy videos. The version information should be in the browser's toolbar e.g. Safari -> About Safari. Try a different browser.
    3. I looked at one preview at udemy which played without a Flash plugin. Would you try the preview for Mac Essentials at udemy? Does udemy have any support/help? Maybe this is a familiar problem for them.
    4. Make a new user on your computer and see if the problem persists with a fresh start, no old preferences or settings. Even logging in as Guest might be a way to test this.
    5. What happens with non-streaming video? Do you have any movies or TV shows in iTunes that you could watch and see if the video appears. Or some other video source already on your computer?

     

    If video isn't working in any form, and it previously worked on your computer, then I think it's time for a trip back to the person who put in the new ssd. Something must have gone wrong with the re-install.

     

    Please let us know what you have learned and done.

     

    dick glendon

  • by palmyjane,

    palmyjane palmyjane Apr 24, 2016 5:12 AM in response to W. Richard Glendon
    Level 1 (8 points)
    Apr 24, 2016 5:12 AM in response to W. Richard Glendon

    will do this all in the morning and let you know how it goes.

    thank you so much for all the suggestions

    j