juntius
Level 1 (5 points)
Photos for Mac

Q: In the photos application, all "preview" images are showing up as grey or black boxes. OS 10.10.5, photos 1.0.1

Help

 

all my preview images are gone!

All i'm seeing are grey and black boxes at the albums level.

when i click on the images they appear just fine in full screen..

Posted on Apr 24, 2016 8:02 AM

by léonie,Apple recommended
léonie léonie
Level 10 (106,958 points)
iCloud
A:

Try to recreate the thumbnails by selecting several black thumbnails at once, the rotate the photos back and forth by entering first the key combination ⌘R, wait, till all photos have been rotated, then rotate them back with ⌥⌘R   option-command-R.

Posted on Apr 24, 2016 8:07 AM

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juntius

Q: In the photos application, all "preview" images are showing up as grey or black boxes. OS 10.10.5, photos 1.0.1

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  • Helpful answers

  • by léonie,Apple recommended

    léonie léonie Apr 24, 2016 8:07 AM in response to juntius
    Level 10 (106,958 points)
    iCloud
    Apr 24, 2016 8:07 AM in response to juntius

    Try to recreate the thumbnails by selecting several black thumbnails at once, the rotate the photos back and forth by entering first the key combination ⌘R, wait, till all photos have been rotated, then rotate them back with ⌥⌘R   option-command-R.

  • by juntius,

    juntius juntius Apr 25, 2016 4:54 AM in response to juntius
    Level 1 (5 points)
    Photos for Mac
    Apr 25, 2016 4:54 AM in response to juntius

    i appreciate the idea. there are close to 5000 images!..

    any bulk ideas?

  • by léonie,Apple recommended

    léonie léonie Apr 25, 2016 6:00 AM in response to juntius
    Level 10 (106,958 points)
    iCloud
    Apr 25, 2016 6:00 AM in response to juntius

    Test first on a few images if it will work at all.   Otherwise forget it.

    If yes, you can select large groups of photos at once, 500 or so at time should work.

     

    Photos does not have a built-in command to recreate the thumbnails.  Rotating is what Apple recommends as well:   https://support.apple.com/en-us/HT205069

  • by LarryHN,

    LarryHN LarryHN Apr 25, 2016 7:07 AM in response to juntius
    Level 10 (84,646 points)
    Photos for Mac
    Apr 25, 2016 7:07 AM in response to juntius

    And OS X 10.10.5 and Photos 1.0.1 are very far behind - the current version of the OS is El Captan 10.11.4 and of Photos 1.5 - it would be a really good idea to get up to date - there are a ton of new features and many, many bug fixes in the 4 updates you have missed

     

    LN