Anyone suggest a cure for my iMac shutting down when trying to edit projects in Hallmark Card studio? Hallmark support have tried several remedies to no avail and suggest its something in my iMac which is affecting the programme. Any suggestions?
Which iMac and which version of OSX?
Use EtreCheck:
to provide us with some information about your Mac. Also, please post a copy of a crash report, which you should have already provided the developers of the Hallmark app with.
C.
Its a late 2015 model retina 4K 21.5". OSX ElCapitan ver 10.11.3
The software is supposed to be El Capitan compatible according to the Hallmark site. Unfortunately that doesn't always mean it is. You could try updating to OSX 10.11.4 and see if that helps. You should also download etrecheck and post the results here.as cdhw mentioned. It could be some kind of software conflict which might show in the report.
I've updated to 10.11.14 and this didn't have any effect. As suggested, I've also downloaded etrecheck and this is the report:
EtreCheck version: 2.9.11 (264)
Report generated 2016-04-27 09:40:23
Download EtreCheck from https://etrecheck.com
Runtime 1:44
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Description:
Hallmark card studio
Hardware Information: ⓘ
iMac (Retina 4K, 21.5-inch, Late 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac16,2
1 3.1 GHz Intel Core i5 CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ⓘ
Intel Iris Pro Graphics 6200
iMac 4096 x 2304
System Software: ⓘ
OS X El Capitan 10.11.4 (15E65) - Time since boot: about 2 days
Disk Information: ⓘ
APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 998.98 GB (932.95 GB free)
Core Storage: disk0s2 999.35 GB Online
USB Information: ⓘ
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
System Launch Agents: ⓘ
[not loaded] 6 Apple tasks
[loaded] 149 Apple tasks
[running] 83 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 146 Apple tasks
[running] 95 Apple tasks
User Launch Agents: ⓘ
[running] com.amazon.music.plist (2016-02-13) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Other Apps: ⓘ
[loaded] 397 Apple tasks
[running] 208 Apple tasks
Internet Plug-ins: ⓘ
Default Browser: 601 - SDK 10.11 (2016-04-25)
QuickTime Plugin: 7.7.3 (2016-04-25)
3rd Party Preference Panes: ⓘ
None
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
38% mds
22% mdworker(14)
2% WindowServer
1% kernel_task
1% fontd
Top Processes by Memory: ⓘ
857 MB kernel_task
467 MB softwareupdated
254 MB Mail
238 MB mdworker(14)
221 MB com.apple.WebKit.WebContent(3)
Virtual Memory Information: ⓘ
460 MB Free RAM
7.55 GB Used RAM (2.56 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Apr 27, 2016, 09:32:23 AM ~/Library/Logs/DiagnosticReports/Hallmark Card Studio 2016_2016-04-27-093223_[redacted].crash
com.hallmarksoftware.hallmarkcardstudio - /Applications/Hallmark Card Studio 2016.app/Contents/MacOS/Hallmark Card Studio 2016
Apr 25, 2016, 12:21:31 AM ~/Library/Logs/DiagnosticReports/Hallmark Card Studio 2016_2016-04-25-002131_[redacted].crash
Apr 25, 2016, 12:08:29 AM Self test - passed
Apr 24, 2016, 11:50:36 PM ~/Library/Logs/DiagnosticReports/Hallmark Card Studio 2016_2016-04-24-235036_[redacted].crash
I've only had the mac for a short while and am still learning, but I have limited knowledge of the tech stuff, so any help would be welcome.
sorry I can't seem to post the crash report as it says it contains invalid characters??? No idea how to remedy this!
This does not look like the cause of the problem is anything to do with your Mac. You have an unusually clean installation with no third-party extensions that are likely to cause an issue. This will almost certainly only be fixed when Hallmark developers correct a bug in their app, but just for kicks and giggles use:
Finder > Go > Go to Folder ...
and paste this into the dialog
~/Library/Logs/DiagnosticReports/
Select one of the files, preferably the most recent, with a name starting 'Hallmark Card Studio 2016_2016' and upload it here.
C.
That's a bug in the forum software. Please post the test results on this site:
, then post a link here to the page you created.
C.
I have an idea, try restarting your iMac in Safe Mode then restart normally. Test the program.
Excuse me for appearing thick, but I think I've posted this on Pastebin, but now I'm not sure how to link it to this page!
......tried this but no joy
Sorry to hear that. One other thing you could try is to open Font Book and make sure there re no conflicting fonts.
I still think it's possible the Hallmark program isn't 100% El Capitan compatible. Or you have other software installed that is causing a conflict. If they had a trial version I would test it myself.
That's not a valid url for pastebin.
1. Go to http://www.pastebin.com/
2. Paste the crash report text into the 'new paste' text box
3. Click the 'Create New Paste button'
4. Your browser will open a new page with a url something like this: http://pastebin.com/3QKYtftN
5. That's the url we need to see.
The only gotcha is you need to pause your Adblocker, if you use one.
C.
FWIW, links are broken at the moment.
has anyone bought the 2016 Hallmark card studio for mac? I am having problems with the programme shutting down unexpectedly.
