iTunes crashes every time it connects to the internet

Hi, I recently downloaded the newest version of iTunes directly from the Apple website. I installed it properly on my Windows 10 laptop.

However, every time I connect to the internet on iTunes, either to go to the iTunes store or to download my music content from the cloud, iTunes stops working and then crashes.

I receive an error message along the lines of "iTunes has stopped working, Windows is checking for a solution to the problem," then "Windows could not find a solution" and then iTunes crashes.


I've tried uninstalling and reinstalling, my drivers are up to date, I've done a clean reboot, but nothing seems to fix the problem.

Is there anything else I should try?


Thanks

Posted on Apr 24, 2016 2:42 PM

Reply
2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes crashes every time it connects to the internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.