Mac Book Pro Black Screen

Question

Mac Book Pro Black Screen

I was using the windows partition on my mac using bootcamp. Instead of shutting off the laptop the right way I decided to force quit by holding the power button, thats where I messed up. So the next time I tried to turn on my laptop I was greeted with a black screen. The screen is illuminated but its black. Im freaking out because my 1 year warranty just ran out and I have important files on the laptop. Also I need to use it for work. I tried booting it in safe mode(shift), I tried the P+R shortcut, restarted it. EVERYTHING! to no avail. Now im just trying to keep it awake so the battery can die and maybe that'll fix the problem? Any suggestions besides going to apple?

MacBook Pro with Retina display, iOS 8.1.3

Posted on Apr 24, 2016 6:46 PM

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Answer 1

norm123

Community Specialist

Apr 26, 2016 6:30 AM in response to Imlegallyblind

Hello Imlegallyblind,
I understand that you are having issues with your MacBook Pro starting up. Let's see if we can get that going.
The first place I would start with is to look at the articles below. I will walk you through what to do when your Mac does not completely start up. You will either boot to OS X Recovery to use Disk Utility to verify the drive or use Single User mode to do the same thing.
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
https://support.apple.com/en-us/HT203176
Once you have verified that it is good and it still does not boot up, then you will want to reinstall OS X. The steps to do that are outlined below.
How to reinstall OS X on your Mac
https://support.apple.com/en-us/HT204904
Take care

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Answer 2

Apr 26, 2016 5:15 PM in response to norm123

booting in recovery mode still restults in the black screen so I cant go to disk utility.

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Answer 3

norm123

Community Specialist

Apr 27, 2016 6:15 AM in response to Imlegallyblind

Hey Imlegallyblind,
What about starting up in Single User Mode. Hold Command-S while starting up your Mac and then type in the prompts outlined in the article that I previously posted.
How to start up your Mac in single-user or verbose mode
https://support.apple.com/en-us/HT201573
Take it easy

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Answer 4

Apr 27, 2016 4:23 PM in response to norm123

that didnt seem to work either. I booted it in single mode and couldnt see anything. I typed in the command line(wasnt sure if there was a space between k and the -fy) and then waited a little and typed in reboot. Nothing happened as expected. From the countless message boards and chats with apple support, none of them seem to have said this so, any other unique solutions 🙂?

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Answer 5

norm123

Community Specialist

Apr 28, 2016 7:59 AM in response to Imlegallyblind

Hi Imlegallyblind,
At that point, if none of that has worked out, then you would need to look at setting it up for service. You can do that by using the contact Apple Support link below.
Contact Apple Support
https://www.apple.com/support/contact/
Have a good day!

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