On Mac book Pro (late 2011) running Yosemite 10.10.5 and Safari 9.1. Recently updated software and now Safari will not show websites. Have reinstalled Safari, emptied cache, history, reset website data, but still no luck. It seems like I can open some of those websites if I turn off Java. Any help appreciated...
MacBook Pro, OS X Yosemite (10.10.5)
I have done all of these and it is still not working....
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Eric,
It is only on the one user account. The other user account I created is fine but it doesn't have everything from the non-working user account in it and I don't understand how to get migrate it all to the new account.
What happened in the Safe Mode? Do you have any anti-virus programs installed?
Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. This will show what is running on your computer. No personal information is shown.
It also worked in safe mode...
Here's from etrecheck:
EtreCheck version: 2.9.11 (264)
Report generated 2016-04-27 13:12:38
Download EtreCheck from https://etrecheck.com
Runtime 3:13
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Safari not allowing some web pages
Hardware Information: ⓘ
MacBook Pro (15-inch, Late 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 453
Video Information: ⓘ
Intel HD Graphics 3000
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ⓘ
OS X Yosemite 10.10.5 (14F1713) - Time since boot: about 4 hours
Disk Information: ⓘ
HGST HTS725050A7E630 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
SMMac HD (disk1) / : 498.88 GB (251.70 GB free)
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS31N ()
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Applications/Adobe Bridge/Transmit.app
[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6 - 2014-06-09) [Support]
/Applications/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-04-21) [Support]
[not loaded] com.roxio.TDIXController (2.0 - 2016-04-21) [Support]
/Library/Extensions
[not loaded] com.gretagmacbeth.EyeOne.NoClassic (1.0.0 - 2016-04-21) [Support]
/System/Library/Extensions
[not loaded] com.seagate.driver.PowSecDriverCore (5.0.1 - 2016-04-21) [Support]
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-04-21) [Support]
[not loaded] com.wdc.driver.1394HP (1.0.9 - 2016-04-21) [Support]
[not loaded] com.wdc.driver.USBHP (1.0.11 - 2016-04-21) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1 - 2012-03-22) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1 - 2012-03-22) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1 - 2012-03-22) [Support]
Startup Items: ⓘ
AdobeVersionCueCS2: Path: /Library/StartupItems/AdobeVersionCueCS2
LexSleeperX.app: Path: /Library/StartupItems/LexSleeperX.app
Startup items are obsolete in OS X Yosemite
System Launch Agents: ⓘ
[not loaded] 5 Apple tasks
[loaded] 149 Apple tasks
[running] 58 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 45 Apple tasks
[loaded] 138 Apple tasks
[running] 79 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-12) [Support]
[failed] com.adobe.AdobeCreativeCloud.plist (2016-03-21) [Support]
[loaded] com.adobe.CS4ServiceManager.plist (2011-03-31) [Support]
[loaded] com.coupons.coupond.plist (2014-02-19) [Support]
[running] com.seagate.SeagateStorageGauge.plist (2012-03-22) [Support]
Launch Daemons: ⓘ
[running] com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]
[loaded] com.adobe.agsservice.plist (2016-04-12) [Support]
[loaded] com.adobe.fpsaud.plist (2016-04-15) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-02-24) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2013-11-06) [Support]
[running] com.google.keystone.agent.plist (2016-03-02) [Support]
User Login Items: ⓘ
ProfileReminder Application (/Applications/Eye-One Match 3/Eye-One Match/Contents/MacOS/ProfileReminder)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
TransmitMenu Application (/Applications/Adobe Bridge/Transmit.app/Contents/MacOS/TransmitMenu.app)
TomTomHOMERunner Application (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
Other Apps: ⓘ
[running] com.adobe.CCLibrary.171284
[running] com.adobe.CCXProcess.170716
[running] com.adobe.acc.AdobeDesktopService.13948.58238664-919C-4820-82C7-02874F81A40F
[running] com.adobe.accmac.169580
[running] com.panic.TransmitMenu.95740
[running] com.tomtom.HOMERunnerApp.95172
[running] jp.co.canon.cijscannerregister.96024
[loaded] 373 Apple tasks
[running] 168 Apple tasks
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]
QuickTime Plugin: 7.7.3 (2016-04-18)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]
Google Earth Web Plug-in: 7.1 (2013-07-12) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]
Default Browser: 600 - SDK 10.10 (2015-08-27)
Safari Extensions: ⓘ
ShopAtHome.com extension - http://www.shopathome.com (2014-06-24)
Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-03-25)
3rd Party Preference Panes: ⓘ
Adobe Version Cue CS2 (2011-03-29) [Support]
Flash Player (2016-04-15) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
SMMac HD: Disk size: 498.88 GB Disk used: 247.17 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 999.86 GB
Total number of backups: 11
Oldest backup: 7/30/14, 1:13 PM
Last backup: 4/20/16, 11:49 AM
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 247.17 GB X 3)
Top Processes by CPU: ⓘ
41% mds
21% mdworker(8)
7% WindowServer
2% kernel_task
2% fontd
Top Processes by Memory: ⓘ
713 MB kernel_task
442 MB com.apple.WebKit.WebContent(2)
229 MB mds_stores
180 MB mdworker(8)
131 MB Safari
Virtual Memory Information: ⓘ
3.21 GB Free RAM
4.79 GB Used RAM (1.99 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Apr 27, 2016, 12:45:30 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-124530_ [redacted].crash
/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Apr 27, 2016, 12:45:29 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-124529_ [redacted].crash
Apr 27, 2016, 12:45:28 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-124528_ [redacted].crash
Apr 27, 2016, 12:36:51 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-123651_ [redacted].crash
Apr 27, 2016, 12:36:44 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-123644_ [redacted].crash
Apr 27, 2016, 12:36:33 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-123633_ [redacted].crash
Apr 27, 2016, 12:10:43 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-121043_ [redacted].crash
Apr 27, 2016, 12:09:38 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120938_ [redacted].crash
Apr 27, 2016, 12:07:57 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120757_ [redacted].crash
Apr 27, 2016, 12:05:42 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120542_ [redacted].crash
Apr 27, 2016, 12:05:41 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120541_ [redacted].crash
Apr 27, 2016, 12:05:26 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120526_ [redacted].crash
Apr 27, 2016, 12:05:17 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120517_ [redacted].crash
Apr 27, 2016, 12:05:16 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-27-120516_ [redacted].crash
Apr 27, 2016, 10:46:32 AM /Library/Logs/DiagnosticReports/Finder_2016-04-27-104632_[redacted].cpu_resourc e.diag [Details]
/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Apr 27, 2016, 10:31:17 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-27-103117_[redacted].crash
com.adobe.acc.AdobeCreativeCloud - /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Apr 27, 2016, 08:26:30 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-27-082630_[redacted].crash
Apr 27, 2016, 08:25:01 AM Self test - passed
Apr 27, 2016, 07:08:27 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-27-070827_[redacted].crash
Apr 26, 2016, 09:24:24 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-26-212424_[redacted].crash
Apr 26, 2016, 06:04:10 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-26-180410_[redacted].crash
Apr 26, 2016, 09:38:20 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-26-093820_[redacted].crash
Apr 26, 2016, 07:31:35 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-26-073135_[redacted].crash
Apr 25, 2016, 06:02:01 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-25-180201_[redacted].crash
Apr 25, 2016, 09:21:04 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-25-092104_[ redacted].crash
Apr 25, 2016, 09:15:48 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-25-091548_[redacted].crash
Apr 25, 2016, 08:30:12 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-25-083012_[redacted].crash
Apr 25, 2016, 06:44:49 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-04-25-064449_[redacted].crash
Thank you for helping me....this is so frustrating and I don't like switching from safari to Chrome to view web pages
Yosemite 10.10.5 and Safari 9.1 not showing websites
