Q: why doesn't my iphone4 charge when its on?

my iphone4 charges when its off but when its on, it doesn't work! This a big issue because i need to enable it but it wont work because since it cant take the plug when on, itunes wont work.

iPhone 4, iOS 8.4.1

Posted on Apr 25, 2016 8:17 AM

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Q: why doesn't my iphone4 charge when its on?

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by Allen A,

Allen A Apr 26, 2016 12:50 PM in response to mistvevanna
Community Specialists

Apr 26, 2016 12:50 PM in response to mistvevanna

Hi mistvevanna,

I understand that you're having trouble getting your iPhone to charge while it's powered on. The article linked below details a number of troubleshooting steps that can help restore your iPhone's ability to charge normally.

If your iPhone, iPad, or iPod touch won‘t charge
https://support.apple.com/en-us/HT201569

Cheers!
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Q: why doesn't my iphone4 charge when its on?

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by Allen A,

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