Q: Costco credit card dropping Apple Pay - Citibank Business
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Apr 29, 2016 9:54 AMby Mario MG,You're missing the point of the problem completely. The Costco card is the only card that will provide the high rewards. I have other Citi cards, 1 percent. But I get a lot back each year from the 4/3 percent Costco card purchases at gas stations and restaurants. That's the problem, no Apple Pay, no use.
Forgot to mention in my first post: In addition to the headache you LOSE ALL AMEX rewards. Yes, you earn 6 months of rewards through Jun 20, cancel Costco/Citi business and start over... Citi gets to keep all the rewards you earn and Amex has to pay them to Citi anyway to boot!
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May 1, 2016 10:00 PMby sberman,I believe Citi is still formulating parts of their program with Costco.
They have already posted a section about business cards in the Costco section of their website:
Here is the general area describing Citi's Costco card:
https://www.citi.com/credit-cards/creditcards/citi.action?ID=citi-costco-credit- card-conversion
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May 2, 2016 7:49 AMby Mario MG,I Have been at this 3 weeks with citi and Costco, that info is common knowledge and says nothing about the loss of Apple Pay. Citi business cards do not support Apple Pay. I've written to the CEO of both, surprisingly, citi responded and is setting up a call this week with me. If they figure a way to convert the cards and not lose rewards I will post back.
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May 26, 2016 11:59 AMby OCRamón,The new Costco/Citi cards arrived today. We have a biz membership in Costco, but the new cards don't say "BUSINESS" on the front of the card and there is no biz name below our names on the front. The Citi web site shows 2 kinds of cards, biz and personal, and ours look like a personal one.
So is this a business card by Citi's definition? Will it work with ApplePay? There's nothing on either the Citi or Costco web sites that talks about this. If you find anything out, please post! And thanks for digging into this issue. Otherwise, guess we'll find out the hard way on 6/20.
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May 26, 2016 12:35 PMby OCRamón,That's interesting. The piece of paper with the cards attached we received does NOT say that. It calls the card a "Costco Anywhere Visa Card", with no reference to Business. The small print on the back of the card says we are business members of Costco, but nothing on the paper (or the front of the card).
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May 26, 2016 1:23 PMby Mario MG,Our cards came and although the cards do not say business the paper says Costco Visa Anywhere Business.
I wrote to the CEOs of Costco and Citi and have a ton of new information, none of it good, here is a little:
* Citi will not give anyone a personal card with a Costco business membership, no way.
* If you cancel the card as I described above to get a personal card that works with ApplePay. you lose all your rewards earned with Amex to June 19! And any rewards earned after June 20 using the Citi Card up until it's cancelled.
* Citi has no immediate plans to support ApplePay for business credit cards.
* Costco won't convert any membership from business to personal.
* Cosco said that if you cancel your business membership to start a new personal one for this problem, they will apply/transfer your remaining membership fee.
My suggestions to them were:
1. Citi support Apple Pay for all cards. Not likely since they have no plans to. Second choice:
2. Citi should allow you to request a Costco personal card even if you have a business Costco membership. And transfer rewards.
3. If none of the above, Costco should convert our membership from business to personal.
I wish more people would write to Costco since they had 10 percent of Amex cards, that's a huge win by Citi, so Costco should have some clout. Especially since us Costco/Amex folks will lose the wonderful Amex US based support and ApplePay. I have had Citi cards for years and believe me there is no comparison.
If you don't want to write at least call Costco to voice your concerns. Numbers count.
Costco CEO is
W. Craig Jelink
Costco Wholesale
999 Lake Dr Issaquah, WA 98027
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May 26, 2016 2:29 PMby OCRamón,Again, thanks for your hard work on this. Also, like you, I've dealt with Citi on credit cards before and agree that Amex customer service is much better.
I suspect many people will be in for a nasty surprise when they try to set up ApplePay with their new cards. I'll be back on this thread after June 20, and if my setup doesn't work, I will write directly to Jelink and tell him that Costco should fix the problem, including pushing Citi to turn on transaction notifications! I'll miss that as a security feature.
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Jun 20, 2016 5:21 AMby BradHalladay,HelpfulI was one of those people that was surprised this morning when I found I couldn't add my Costco Citi Business card to Apple Pay. My previous American Express also used to notify me anytime my card was used and wasn't swiped. It was a great security feature. Disappointed so far that Citi does not include this notification as a part of their alert service. Haven't even swiped my new Citi card 1x and I'm already disappointed.
