Q: Costco credit card dropping Apple Pay - Citibank Business
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Jun 20, 2016 10:00 AMby rm_idiots.now,Actually, if you go on citi.com and select cash back CC and select compare, both Double Cash and Costco Business CC - under other benefits it says: "Works with Apple Pay"! I wonder if activation of Apple Pay is just delayed for today, since so many people are doing it?
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Jun 20, 2016 12:02 PMby SteveClark1000,I have called CITI and they ASSURED me that my business card WILL work with Apple Pay. You have to call 1-855-375-7048 to have them activate it. Now, I'm told, I have to wait 24 hours for the Apple Pay system to catch up since it's so busy today. We'll see if they're telling the truth tomorrow.
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Jun 20, 2016 12:21 PMby Mario MG,Steve, PLEASE DO let us know. I have been in contact with the Costco and Citi people who worked with me and they are told Citi is looking into Apple Pay for business cards. The Citi team at Costco (there since Wed and will be there though this Wed) had a Citi "director" on site and he said the same thing, looking into it.
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Jun 20, 2016 12:59 PMby rm_idiots.now,I spent over 1h on the phone with support; at the end they told me that Business CC is not currently supported for Apple Pay. I told them that they are posting misleading information then, because on citi.com 'compare CC' shows "Works with Apple Pay" under other benefits, and I'll more then happy to contact San Francisco consumer legal offices to have them look into CITI advertising practecing. I wander if that have changed their mind.
Will check tomorrow though.
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Jun 20, 2016 1:58 PMby talkenrain,I'm also VERY disappointed. I have a friend that works at Costco. He's been telling me how much better the the new card was going to be. I was actually hoping I'd be able to use apple pay at Costco. The last thing I expected was to actually loose functionality.
I'm considering just dropping the card all together. At least with AMX I could use it with Apple Pay at other retailers as well as the card at Costco. At this moment besides the discounts for gas, I see no reason to use it over other CC, and without apple pay it seems even less than my other cards!!!
Very disappointed Costco.. Citibank...
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Jun 20, 2016 2:12 PMby jonnnylingo,SUPER DISAPPOINTED!!! I was pretty excited to have a CC that would work pretty much everywhere. Didn't even think that it wouldn't work with Apple Pay. If they don't get it worked out I will likely switch to some other rewards card as my main card. That's $50k + charges every year CITI will be kissing goodbye.
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Jun 20, 2016 2:14 PMby fergessen,I spent an hour on the phone too. Got thru to very pleasant rep. who THOUGHT she TOO could activate Apple Pay on my BUSINESS Citi VISA.
She could NOT do so, asked me to hold the line as "a manager is right next to me"... came right back and said "No, business accounts will NOT be able to activate Apple Play.'
I have TWO businesses with CostCo cards, Apple Pay is essential for another reason; ONLY ONE CARD/ACCOUNT can be live on the Citi Mobile App.
So, without Apple Pay, we have access to only ONE of our corporate accounts from our phone(s.) AND can no longer get real-time notifications when our cards are used by staff.
With the transition from AMEX we've lost the best customer service experience, AMEX rewards (we ran 100k of oil a year through one card) and ended up with this?!
