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All replies
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Helpful answers
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Apr 25, 2016 2:20 PM in response to Janette17by Carolyn Samit,Try holding down the Option key while tempting the Trash.
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Apr 26, 2016 3:32 AM in response to Janette17by Janette17,Hi Carolyn,
This has not worked. I have 1623383 files in the trash and holding down the option button while deleting did not delete any but the computer closed down 'because of a problem' before restarting. I have sent the file that appears on the screen numerous time to Apple. I have also received a message telling me of a runtime error
as below
Location: /Users/realsoftware/BuildSlave/StableCarbon/build/REALbasic/REALbasicXCode/../. ./Common/ClassLIb/RuntimeThreaad.cpp:2652
Failure Condition:Temp Folder
Failure Message: Please report what caused thus error along with all the details above.
I have no idea what to do now. What do you suggest.? Should I download the freeware utility Trash It! or the shareware utility Cocktail? I found this suggestion in The X Lab 'Solving Trash Problems"
I look forward to solving what is happening. Hope to hear more advice!
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Apr 26, 2016 4:17 AM in response to Janette17by Lexiepex,You should not remove old TM backup yourself: TM system is a cumulative backup system.
When there is not enough space TM does make space by condensing (in time) and after that by deleting the oldest that are not changed a long time..
To do what you did means that you compromise the TM backups.
Read about how it works in the pondini sites.
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Apr 26, 2016 4:17 AM in response to Janette17by UltraProgrammer,You could type rm -R in the Terminal then drag the file into it. Be carful though! With rm you could accidentally delete something and theres no undo button
(keep in mind you'll need to do this for every file unless you place them all into the same folder and to it with the main folder)
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Apr 27, 2016 1:18 AM in response to Janette17by cdhw,★HelpfulYour 'runtime error' appears to arise because someone has installed a continuous integration system on your Mac. These are normally found in companies that develop software and allow developers to share the burden of building software packages across many 'underused' machines.
So, please give us a bit more context, starting with do you know who installed 'Buildslave' on your Mac and whether it is still needed?
I strongly advise you not to install Cocktail, Trash It, or any other 'utilities' of the same ilk because they probably won't solve your problem and probably will mess up your Mac even more.
C.
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Apr 27, 2016 1:17 AM in response to Janette17by Lexiepex,★HelpfulJeanette, do not remove anything yourself, let TM do it.
When you want to make some space, the only way to do it as follows:
decide which file or even a folder you can miss for ever including its history, select that one in your Finder, with the file/folder selected in Finder click the TM icon in the menubar and select "enter TM", you will enter TM with the file/folder still selected: now CTL+click that file/folder and select "delete all backups of ...":
this will delete all occurrences of the file/folder through out the whole TM system... and that leaves your TM system not compromised.
But still. no nee, TM does clean up on its own.
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Apr 27, 2016 1:26 AM in response to cdhwby Janette17,I have no idea how Buildslave was place don my computer. I purchased it years ago from a company and since then the only time it has been out of my house is to have some extra memory installed. I would love to know how to be rid of Buildslave as it reads as though a develop is using my computer to build software - remotely logging on. Is this a correct interpretation? This is happening without my knowdlege.
As far as fixing my trash problem, I will have to take to a certified Apple repairer. That is what all comments are pointing to. Surely the problem is fixable????
Thank you for telling me not to install Cocktail or Trash it.
I appreciate all the advice I have had. Thanks Apple Support Communities!
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Apr 27, 2016 1:33 AM in response to Janette17by Lexiepex,Do not empty the Trash.
Open your Trash by clicking on it, select the deleted backups, CTL+click on this selection, choose "Put Back".
Now the blocking files are back where they belong, and the Trash can be emptied again.
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Apr 27, 2016 1:35 AM in response to Janette17by Lexiepex,Buildslave is a "BOT". You have to remove it. Someone with more experience with that will come in here, don't go back to the shop where you were last time. I will ask for help here.
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Apr 27, 2016 2:02 AM in response to Janette17by cdhw,Nothing you've described so far needs the machine to be taken to a certified Apple repairer, provided you have the patience to follow some instructions. If you do want face-to-face help, I would suggest a 'Genius Appointment' at your local Apple Store for a software problem. IME, 'repairers' tend to be better for hardware issues but no so good with software.
I suggest addressing the Trash problem first and deal with Buildslave later. Make sure your files are backed-up before proceeding.
Open Terminal.app and copy-and-paste this command:
ls -len ~/.Trash
at the prompt and use the return key to execute it. Paste the results here.
Can you also be a bit more specific about what you meant by this:
I placed the old time machine backups on my full 1TB portable backup.
, please? Am I correct to think that you had an old Time Machine disk that you wanted to replace for some reason (e.g. with a larger one) so you dragged files from it across onto a new 1TB disk and then tried to delete the files on the old TM disk?
C.
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Apr 27, 2016 2:24 AM in response to Lexiepexby Janette17,I had already tried this but I am not given the option to choose "put back" when I hold down control and click on aTM folder dated folder within trash. I get that option on a single tiff file in the Trash, but not on the TM backups. The only choices I get with Control and left click are
Open in a new tab
Get info
Rename
Quicklook
The only choices I get with Control and right click are
Open in a new tab
Delete immediately
Get info
Rename
Quicklook
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Apr 27, 2016 2:29 AM in response to cdhwby Lexiepex,- It is better not to corrupt the TM database, which could be the case when emptying the trash with some backup files in it.
Of course we can force empty the trash, but I am really worried about that.
The files that block now are "system" files, named with a datum from the Backups.backupd
- I asked for help on the Buildslave thing, it is a result of Build.bot which again can be the result of an old Grand Theft Auto installation but also from something else and dangerous. In windows computers there is an uninstaller, I am not sure if it is really dangerous in this particular case, but I have asked for help here. I have no experience with it. It might be found in the SystemPreferences perhaps.
Lex