Ery-loon

Level 1 (4 points)

iLife

Q: iPhone sync

itunes cannot sync with iphone even though it is connected

iPhone 6 Plus, iOS 8.1.3

Posted on Apr 25, 2016 5:33 PM

I have this question too

Level 10 (124,577 points)

Apple Music

A:

No matter which computer you are using whether it's PC or Mac, make sure your iTunes software is up to date.

Instructions here > Get the latest version of iTunes

Restart your computer after the update is installed then connect your iPhone then see if you can sync data.

Posted on Apr 25, 2016 5:38 PM

Q: iPhone sync

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Helpful answers

by Carolyn Samit,Apple recommended

Carolyn Samit Apr 25, 2016 5:38 PM in response to Ery-loon
Level 10 (124,577 points)

Apple Music

Apr 25, 2016 5:38 PM in response to Ery-loon

No matter which computer you are using whether it's PC or Mac, make sure your iTunes software is up to date.

Instructions here > Get the latest version of iTunes

Restart your computer after the update is installed then connect your iPhone then see if you can sync data.
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by Ery-loon,

Ery-loon Apr 26, 2016 8:55 AM in response to Carolyn Samit
Level 1 (4 points)

iLife

Apr 26, 2016 8:55 AM in response to Carolyn Samit

iTunes and Mac are up to date, I regularly check for updates, especially if I haven't hooked up my phone to my Mac mini in a while.
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by OriginalName022,Apple recommended

OriginalName022 Apr 26, 2016 10:06 AM in response to Ery-loon
Level 4 (2,462 points)

iPhone

Apr 26, 2016 10:06 AM in response to Ery-loon

Try the steps here: If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
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