I Have only had the phone a month or so, and the problem has been going on about a week. I can't download new apps or update existing ones. It does not matter if I am on wifi or mobile network.
iPhone 6s Plus, iOS 9.3.1, Verizon
Hello Arbenz,
Thanks for using Apple Support Communities.
I understand your iPhone isn't able to connect to the App Store in order to download or update apps. To get started I suggest that you follow through the steps outlined below.
On your iPhone, iPad, or iPod touch
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:
- Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
- Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update
on your device's Summary page.- Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
- Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
- Reset your Wi-Fi router by turning it off and then on again.
If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.
If you can’t connect to the iTunes Store
Cheers.
I am able to log in no problem. I can search and find apps, even see that I have updates available and approve them. My phone just will not download anything from there.
HI Arbenz, i am on iphone 5s ios 9.3.1 and having the same problem. I havnt found any solution to this issue till now. Hope apple or anyone can help me on this.
I got some assistance from an Apple representative, and we solved the issue by resetting my network settings. It is in the general settings tab under reset.
Good to know that the solution worked well for you, but in my case it didnt. So, im still unable to download/ update any app on my iphone. 😟
6s plus on 9.3.1 won't download or update apps
