Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro 13in late 2013/ CANT CONNECT TO IMESSAGE , CAN't SEE MAC ON find my ipod/mac app

my mac is not showing up in : Find my mac/ipod app , EVEN if my icloud settings are all ON


i can't log in on iMessage/Facetime.


Feels like the mac has cut the connection with apple


any solution please ?? tech at apple can't fix it , ONLY solution is to reinstall the whole OS

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Apr 25, 2016 10:02 PM

Reply
5 replies

Apr 27, 2016 9:18 AM in response to AO-

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode


Safe Mode - Mavericks

MacBook Pro 13in late 2013/ CANT CONNECT TO IMESSAGE , CAN't SEE MAC ON find my ipod/mac app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.