E El-dog
Level 1 (8 points)
iPhone

Q: iPhone connectivity problem to back up battery,Mophie

My iPhone 4s is not connecting properly to my Mohie juice pack plus and I suspect the male Mophie plug in or the female iPhone plug in. the connection is intermittent or not at all. How do I isolate the problem?

iPhone 4S, iOS 9.3.1

Posted on Apr 25, 2016 10:11 PM

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E El-dog

Q: iPhone connectivity problem to back up battery,Mophie

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  • by joe_7399,

    joe_7399 joe_7399 Apr 27, 2016 8:51 AM in response to E El-dog
    Community Specialists
    Apr 27, 2016 8:51 AM in response to E El-dog

    Hello E El-dog, 

     

    Thanks for using the Apple Support Communities!

     

    I understand that your iPhone is not connecting to your Mophie Juice Pack as you would normally expect and you would like to try and isolate the issue further. To isolate, I suggest trying to charge your iPhone with different cables or outlets, as described in the following article, without the case connected to the iPhone. This will help you to isolate the case or the iPhone for the connection issue. 

     

    If your iPhone, iPad, or iPod touch won't charge - Apple Support

     

    Cheers!