My iPhone 4s is not connecting properly to my Mohie juice pack plus and I suspect the male Mophie plug in or the female iPhone plug in. the connection is intermittent or not at all. How do I isolate the problem?
iPhone 4S, iOS 9.3.1
Hello E El-dog,
Thanks for using the Apple Support Communities!
I understand that your iPhone is not connecting to your Mophie Juice Pack as you would normally expect and you would like to try and isolate the issue further. To isolate, I suggest trying to charge your iPhone with different cables or outlets, as described in the following article, without the case connected to the iPhone. This will help you to isolate the case or the iPhone for the connection issue.
If your iPhone, iPad, or iPod touch won't charge - Apple Support
Cheers!
iPhone connectivity problem to back up battery,Mophie
