error 23 not allowing download of new updated ios
how can an error 23 be rectified
iPhone 6s, iOS 9.3
User profile for user:
Jason L
User level:
Community Specialist
Howdy oldbaz50,
Welcome to Apple support Communities.
If I understand correctly, you're seeing an 'error 23' alert message in iTunes when attempting to update or restore your iPhone 6s. Try taking a look at the article linked below and running through the troubleshooting tips that it provides.
Get help with iOS update and restore errors - Apple Support
Check for hardware issues
If you see error 53, learn what to do. If you see one of the errors below, you might have a hardware issue:
- 1, 3, 10, 11, 12, 13, 14, 16
- 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
- 1002, 1004, 1011, 1012, 1014, 1667 1669
Here's what to check:
- Make sure that you have the latest version of iTunes.
- Check for issues with third-party security software.
- Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your iPhone, iPad, or iPod.
- If you still see the error message, you can check for outdated or modified software or contact Apple support.
Take care.