aussiedee77
Level 1 (4 points)
Desktops

Q: Facetime doesn't receive calls

I can make calls on my late 2011 iMac (El Capitan) using FaceTime but for some reason I can't receive them. I can get them on my phone but my Mac won't "ring". Nothing will come through.

 

Any suggestions?

Moble Me Apple ID, Mac OS X (10.7.1)

Posted on Apr 26, 2016 4:17 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,037 points)
Applications
A:

I'll assume that you have verified each of these facts:

a. FaceTime can make outgoing calls.

b. You're not getting calls made to an email address or iPhone number associated with the Apple ID that you're now using. Calls to any other Apple ID that you may have used won't be received.

c. The callers are not on your block list.

d. At least one of the callers can call other FaceTime users—just not you.

If you have verified those facts, please take each of the following steps that you haven't already taken. Stop when the problem is resolved. Back up all data before making any changes.

1. Please open the Notifications pane in System Preferences. Select FaceTime from the list on the left. Either the Banners or Alerts alert style must be selected—not None.

2. In the same window, select Do Not Disturb. If any of the top three boxes on the right is checked, then all incoming FaceTime calls will be blocked under the corresponding conditions. If you want to use "Do Not Disturb," but you also want to receive calls when it's active, check either or both of the two lowest boxes, according to your preference.

3. If the built-in application firewall is on, please turn it off. In case you're worried about the implications of this step, the firewall generally serves no purpose when you're on a private network behind a router.

4. If you've installed any third-party "firewall," "security," or "anti-virus" software, remove it according to the developer's instructions. All such software is worse than useless.

5. If you're connected to a VPN, disconnect from it. You may have to remove some third-party VPN software completely to solve the problem.

Posted on Apr 26, 2016 5:17 AM

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aussiedee77

Q: Facetime doesn't receive calls

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  • Helpful answers

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Apr 26, 2016 5:17 AM in response to aussiedee77
    Level 10 (208,037 points)
    Applications
    Apr 26, 2016 5:17 AM in response to aussiedee77

    I'll assume that you have verified each of these facts:

    a. FaceTime can make outgoing calls.

    b. You're not getting calls made to an email address or iPhone number associated with the Apple ID that you're now using. Calls to any other Apple ID that you may have used won't be received.

    c. The callers are not on your block list.

    d. At least one of the callers can call other FaceTime users—just not you.

    If you have verified those facts, please take each of the following steps that you haven't already taken. Stop when the problem is resolved. Back up all data before making any changes.

    1. Please open the Notifications pane in System Preferences. Select FaceTime from the list on the left. Either the Banners or Alerts alert style must be selected—not None.

    2. In the same window, select Do Not Disturb. If any of the top three boxes on the right is checked, then all incoming FaceTime calls will be blocked under the corresponding conditions. If you want to use "Do Not Disturb," but you also want to receive calls when it's active, check either or both of the two lowest boxes, according to your preference.

    3. If the built-in application firewall is on, please turn it off. In case you're worried about the implications of this step, the firewall generally serves no purpose when you're on a private network behind a router.

    4. If you've installed any third-party "firewall," "security," or "anti-virus" software, remove it according to the developer's instructions. All such software is worse than useless.

    5. If you're connected to a VPN, disconnect from it. You may have to remove some third-party VPN software completely to solve the problem.

  • by aussiedee77,

    aussiedee77 aussiedee77 Apr 26, 2016 5:25 AM in response to aussiedee77
    Level 1 (4 points)
    Desktops
    Apr 26, 2016 5:25 AM in response to aussiedee77

    EExcellent!!! That was my problem. I had no idea it was in the notifications on my iMac as well. It's working. Thank you!!