I recently had my grandsons ipod stolen and cleared with a new passcode also and i've tried to follow the instructions on line without success and it's driving me mad now so this is my last option before i phone apple. Anyone can talk me through how to do it. I didn't set up find my ipod when we first set it up. I have all my account details, apple id etc etc.....HELP!!! HELP!!!
Thanks
Denise
iPod touch, Other OS, Model A1421
All necessary info here: If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support
Hi caravan1
I am not sure what you are asking. Are you saying the iPod has been stolen and not been recovered?
If so see here: If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support
If you are saying it was stole and has since been recovered but the passcode has been changed then you need to restore the device:
Since you said "I didn't set up find my ipod when we first set it up"
all you can do is:
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
If your iPhone, iPad, or iPod touch is lost or stolen
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
had my ipod stolen and need to change my passcode
