Q: Cannot get iCloud on iPhone and MacBook Pro the same address

MacBook Pro (Retina, 15-inch, Early 2013), 16 GB 1600 MHz DDR3, 2.7 GHz Intel Core i7, El Capitan iPhone 5SE

I purchased a new iPhone 5SE and somehow the primary email address on the phone is NOT what I have on raw MacBook Pro. I am unable to change the address on the iPhone.

How can I change the address?

Richard

Posted on Apr 26, 2016 2:51 PM

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Q: Cannot get iCloud on iPhone and MacBook Pro the same address

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by ManSinha,

ManSinha Apr 26, 2016 2:54 PM in response to fruguy
Level 6 (10,262 points)

iPhone

Apr 26, 2016 2:54 PM in response to fruguy

Did you put that email on the iPhone SE or was it present from before?
If you put it there and know the passwords -
Settings - iCloud - Log out Find iPhone
Log out of iCloud

Force restart the phone and sign back in

Restart your iPhone, iPad, or iPod touch - Apple Support

If you did not put that email in there - you have encountered the Activation lock and need to return the phone for a new one or a refund

Find My iPhone Activation Lock - Apple Support
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Q: Cannot get iCloud on iPhone and MacBook Pro the same address

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by ManSinha,

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