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MacBook Air trackpad acting erratic

Hi all, I've found documentation of what sounds like the same problem I'm having, but in 2010, 2013 and nothing too recent. My MacBook Air has always been great but I was scrolling the other evening and my trackpad will click things/highlight things that I don't want when I just move over them. Previous issues seemed to be related to an update issue? I've never had an issue with an update and I don't think this started specifically right after the last update. Any helps on other things to try would be great! I found documentation of possible swollen battery causing trackpad issues? but 99.9% sure that can't be it.....my computer has been in my house on my desk-nothing out of the norm, no trauma to it.........


I don't want to take it to apple too badly. I never have.....and I didn't know if they even help with these kind of issues, especially on a 2012 model. I've managed to fix many issues I've encountered before but I cannot figure this out and it may drive me insane. I could have written this post in about 2 minutes but it's taken about 5 with the stupid trackpad doing crazy things!!

MacBook Air (13-inch Mid 2012), iOS 9.3.1

Posted on Apr 26, 2016 10:49 PM

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6 replies

Apr 27, 2016 5:36 AM in response to mlnewyear

There are several possible causes for the behavior. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.

1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.

2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.

3. Disconnect or power off each Bluetooth or USB pointing device, one at a time, testing as you go. You may be able to identify one that's malfunctioning. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device. If you have a desktop model without a built-in trackpad, at least one external pointing device must be active at all times.

4. If your model has an infrared receiver for use with an Apple Remote, disable it.

5. This step applies if you're using a portable Mac with a built-in trackpad, and you also use an external mouse or trackpad. Open the the Accessibility pane in System Preferences and select Mouse & Trackpad from the menu on the left. Check the box marked

Ignore built-in trackpad when mouse or wireless trackpad is present

Credit for this observation to ASC member PattMK.

6. Reset the System Management Controller.

7. If you're using a Bluetooth trackpad or mouse, investigate potential sources of interference, including USB 3 devices.

8. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.

9. A defective peripheral device or a damaged cable can cause the built-in trackpad of a MacBook to behave erratically. If you're using any wired peripherals, disconnect them one at a time and test.

10. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

11. If you use Handoff, disable it in the General pane of System Preferences.

12. If AirPlay mirroring to a TV is on, turn it off.

13. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.

14. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

May 23, 2016 9:14 AM in response to mlnewyear

hi mlnewyear,


I am experiencing exactly the same issue and also on a Macbook Air from 2012. I was wondering if you finally took it to a Genius appointment and if it was any helpful at all? I am considering taking mine to Apple but it's very inconvenient for me so if I can have some sort of reference of someone who has gone through the experience before successfully it would be a good motivation for me to take the time to do it.


Thanks!

May 23, 2016 12:45 PM in response to pascualin82

Hi there,


I tried everything I knew and in forums and still had some issues, so I took it in. After just a couple of diagnostics, they suggested the trackpad needed replaced, but said that it was an atypical presentation of a bad trackpad since it was still "obedient" to what I asked of it but it would do extra things on its own.....they said most bad trackpads are much more obvious and don't let you do much of anything. They suggested replacing it ($90 something ish)-I was skeptical and they said if that turned out to not fix it, I wouldn't have to pay. I had it fixed and have had no problems since. If you go that route, I suggest having backups or whatever you need to do to feel comfortable done before leaving it there so you don't have to bring it back some other time-I got mine back in a few days. I didn't lose any info nor do I expect you would, but they asked about my backups because they have to make sure you're cool with it, etc. good luck!

MacBook Air trackpad acting erratic

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