My new Mac Pro often freeze

Question

Hi Apple user, Well, i&#x27;ve a problem with my new Mac Pro (feb 2016). I&#x27;ve first thinking it was only due to FCPX but i&#x27;ve also report it with other app.Well, this computer is really fast and work perfectly most of the time, anyway, i&#x27;ve often a problem appearing when i don&#x27;t use it during few hours. When i&#x27;ll go back at work all apps already launched work correctly till i don&#x27;t try to access a "SAVE" option. So i can play my movie, work on it but when i want to export the movie, at the moment of the OS X should show me where to save, BRAF, the app freeze and i should kill the app.If i try to launch a new app, for instance "Evernote"... BRAF, the app launch but i can&#x27;t edit notesIf i try to use "PAGES", i can open a new page, but when i try to save it... BRAF, the app freezeif i try to use "mail", when i try to create a new mail, BRAF, the app freeze.I can always kill freezing app, but it will solve the problem if i relaunch the app.The only solution to solve the problem is to switch off and switch on the computer.Do u have an idea of the problem or where to investigate ?I&#x27;ve still try to unplug TimeMachine and my Video disk... but it will not solve the problems too

thunderzzz · Answer

Run this test and post its results here.http://www.etresoft.com/etrecheck

cyborgjeff · Answer

Oki ThunderZZZ, great stuff you spotted !I&#x27;ve install it but nothing special report as i&#x27;ve just restart the computer before writing the message.So i&#x27;ll come back and post result when the problem come back !soon.

Linc Davis · Answer

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

cyborgjeff · Answer

Yep Davis... but i hope don&#x27;t need to go to that solution : (So, here is a report during "Mail" crashing (if i try to do the action that often not working with FCPX, i have also the freezing when i try to export)EtreCheck version : 2.9.11 (264)Rapport créé le 2016-04-28 15:20:39Télécharger EtreCheck chez https://etrecheck.comRuntime 1:28La vitesse : ExcellentCliquez sur les liens [L’aide] pour l’assistance avec les produits non-Apple.Cliquez sur les liens [Les détails] pour plus d&#x27;informations sur cette ligne.Problème :Curseur Arc-en-cielDescription :Mail bloquéLes informations matérielles : ⓘ    Mac Pro (fin 2013)    [Les caractéristiques techniques] - [Le guide de l’utilisateur] - [Garantie &amp; service]    Mac Pro - modèle : MacPro6,1    1 3,5 GHz 6-Core Intel Xeon E5 CPU : 6-core    32 GB RAM Extensible - [Instruction]        DIMM1            8 GB DDR3 ECC 1866 MHz ok        DIMM2            8 GB DDR3 ECC 1866 MHz ok        DIMM3            8 GB DDR3 ECC 1866 MHz ok        DIMM4            8 GB DDR3 ECC 1866 MHz ok    Bluetooth: Bon - Handoff/Airdrop2 disponible    Wireless: InconnuLes informations vidéo : ⓘ    AMD FirePro D500 - VRAM : 3072 MB    AMD FirePro D500 - VRAM : 3072 MB        Thunderbolt Display 2560 x 1440Les logiciel du système : ⓘ    OS X El Capitan 10.11.4 (15E65) - Temps depuis le démarrage : environ un jourLes informations des disques : ⓘ    APPLE SSD SM0512G disk0 : (500,28 GB) (Solid State - TRIM: Yes)        EFI (disk0s1) &lt;non monté&gt;  : 210 Mo        Macintosh HD (disk0s2) /  : 499.42 Go (346.98 Go libre)        Recovery HD (disk0s3) &lt;non monté&gt;  [Restauration] : 650 Mo    ST3000DM001-1ER166 disk1 : (3 TB) (Rotational)        EFI (disk1s1) &lt;non monté&gt;  : 210 Mo        VIDEO DISK (disk1s2) /Volumes/VIDEO DISK  : 3.00 To (1.35 To libre)Les informations USB : ⓘ    Apple Inc. BRCM20702 Hub        Apple Inc. Bluetooth USB Host Controller    Apple, Inc. Keyboard Hub 32,01 GB        Generic    Mass Storage Device 32,01 GB        VIDEO (disk4s1) /Volumes/VIDEO 1  : 32.00 Go (29.84 Go libre)        Apple Inc. Apple Keyboard    Apple Inc. FaceTime HD Camera (Display)    Apple Inc. Apple Thunderbolt Display    Apple Inc. Display Audio    LaCie Minimus USB 3 3 TB        EFI (disk2s1) &lt;non monté&gt;  : 315 Mo        DELOREAN TIME MACHINE (disk2s2) /Volumes/DELOREAN TIME MACHINE  : 3.00 To (143.79 Go libre)Les informations Thunderbolt : ⓘ    Apple Inc. thunderbolt_bus_2        LaCie d2 TBT2 USB3    Apple Inc. thunderbolt_bus_1        Apple Inc. Thunderbolt Display    Apple Inc. thunderbolt_bus_0Le gatekeeper : ⓘ    Mac App Store et développeurs identifiésLes agents de lancement systèmes : ⓘ    [désengagé]    7 tâches d’Apple    [engagé]    152 tâches d’Apple    [en marche]    79 tâches d’AppleLes daemons de lancement systèmes : ⓘ    [désengagé]    43 tâches d’Apple    [engagé]    151 tâches d’Apple    [en marche]    94 tâches d’AppleLes agents de lancement pour l’utilisateur : ⓘ    [engagé]    com.redgiantsoftware.updater.plist (2016-03-15) [L’aide]Les éléments Ouverture : ⓘ    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    Moniteur d’activité    Application  (/Applications/Utilities/Activity Monitor.app)    Dropbox    Application  (/Applications/Dropbox.app)Les autres apps : ⓘ    [en marche]    com.etresoft.EtreCheck.238752    [en marche]    com.evernote.Evernote.68512    [en marche]    com.getdropbox.dropbox.105952    [en marche]    org.videolan.vlc.236832    [engagé]    397 tâches d’Apple    [en marche]    199 tâches d’AppleLes plug-ins internets : ⓘ    Default Browser : 601 - SDK 10.11 (2016-04-04)    QuickTime Plugin : 7.7.3 (2016-04-04)Les panneaux de préférences tiers : ⓘ    AucunLe Time Machine : ⓘ    Ignorer les fichiers du système : NON    Sauvegarde automatique : OUI    Disques sauvegardés :        Macintosh HD : Taille de disque : 499.42 Go Disque utilisé : 152.44 Go        VIDEO DISK : Taille de disque : 3.00 To Disque utilisé : 1.65 To    Destinations :        DELOREAN TIME MACHINE [Local]        Taille totale : 3.00 To        Nombre de sauvegardes total : 25        Sauvegardes la plus agée : 23/03/16 01:15        Dernière sauvegarde : 28/04/16 14:40        Taille de la disque de sauvegarde : Trop petit            Taille de sauvegarde 3.00 To &gt; (Disque utilisé 1.80 To X 3)L’utilisation du CPU par processus : ⓘ         7%    WindowServer         5%    Finder         2%    fontd         2%    kernel_task         0%    Activity MonitorL’utilisation de la RAM par processus : ⓘ    1.75 Go    kernel_task    492 Mo    softwareupdated    262 Mo    Evernote    197 Mo    Dropbox    197 Mo    mds_storesLes informations de la mémoire virtuelle : ⓘ    25.00 Go    RAM Disponible    7.37 Go    RAM Utilisée (2.77 Go Cached)    0 o    Fichier d’échange utiliséLes informations du diagnostic : ⓘ    Apr 27, 2016, 10:21:06 AM    Examen de soi - succès    Apr 27, 2016, 10:18:49 AM    /Library/Logs/DiagnosticReports/Mail_2016-04-27-101849_[expurgé].hang        /Applications/Mail.app/Contents/MacOS/Mail    Apr 27, 2016, 10:11:16 AM    /Library/Logs/DiagnosticReports/Evernote_2016-04-27-101116_[expurgé].hang        /Applications/Evernote.app/Contents/MacOS/Evernote    Apr 27, 2016, 10:10:52 AM    /Library/Logs/DiagnosticReports/Mail_2016-04-27-101052_[expurgé].hang    Apr 27, 2016, 10:10:18 AM    /Library/Logs/DiagnosticReports/Pages_2016-04-27-101018_[expurgé].hang        /Applications/Pages.app/Contents/MacOS/Pages    Apr 27, 2016, 10:07:53 AM    /Library/Logs/DiagnosticReports/Evernote_2016-04-27-100753_[expurgé].hang    Apr 27, 2016, 10:07:33 AM    /Library/Logs/DiagnosticReports/Evernote_2016-04-27-100733_[expurgé].hang    Apr 26, 2016, 02:07:58 PM    /Library/Logs/DiagnosticReports/VTEncoderXPCService_2016-04-26-140758_[expurgé] .cpu_resource.diag [Les détails]        /System/Library/Frameworks/VideoToolbox.framework/Versions/A/XPCServices/VTEnco derXPCService.xpc/Contents/MacOS/VTEncoderXPCService    Apr 26, 2016, 11:29:06 AM    /Library/Logs/DiagnosticReports/VTEncoderXPCService_2016-04-26-112906_[expurgé] .cpu_resource.diag [Les détails]

cyborgjeff · Answer

then when i try to export from FCPX here is elements différentLes informations USB : ⓘ    Apple Inc. BRCM20702 Hub        Apple Inc. Bluetooth USB Host Controller    Apple, Inc. Keyboard Hub 32,01 GB        Generic    Mass Storage Device 32,01 GB        VIDEO (disk4s1) /Volumes/VIDEO 1  : 32.00 Go (29.84 Go libre) - 3 erreurs Échec du disque !        Apple Inc. Apple Keyboard    Apple Inc. FaceTime HD Camera (Display)    Apple Inc. Apple Thunderbolt Display    Apple Inc. Display Audio    LaCie Minimus USB 3 3 TB        EFI (disk2s1) &lt;non monté&gt;  : 315 Mo        DELOREAN TIME MACHINE (disk2s2) /Volumes/DELOREAN TIME MACHINE  : 3.00 To (143.79 Go libre)

Linc Davis · Answer

Please don&#x27;t post "etrecheck" stuff in a reply to me. I don&#x27;t waste my time reading it.You paid for phone support from Apple. You might as well use it. If your contact with Apple doesn&#x27;t solve the problem, update this thread.