It was happening like twice a day , then I reinstalled the OS X but still it is happening but not so often (once in 2 day).Why is it happening and how can I solve this problem ?
MACBOOK AIR (11-INCH, EARLY 2015), OS X El Capitan (10.11.4), null
we have too little information:
please download etrecheck from http://etrecheck.com
read what it does, and how to do it.
Then run it, and post the list here, please.
Lex
If your MBP is under warranty, the best option is an appointment at an Apple store genius bar.
If not, you may post an Etrecheck report which may help identify your problem:
http://www.etresoft.com/etrecheck
Ciao.
EtreCheck version: 2.9.11 (264)
Report generated 2016-04-27 15:05:28
Download EtreCheck from https://etrecheck.com
Runtime 1:37
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Hardware Information:ⓘ
MacBook Air (11-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir7,1
1 1,6 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 67
Video Information:ⓘ
Intel HD Graphics 6000
Color LCD 1366 x 768
System Software:ⓘ
OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour
Disk Information:ⓘ
APPLE SSD AP0128H disk0 : (121,33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 315 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.00 GB (71.76 GB free)
Core Storage: disk0s2 120.37 GB Online
USB Information:ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 161 Apple tasks
[running] 70 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 46 Apple tasks
[loaded] 156 Apple tasks
[running] 87 Apple tasks
User Launch Agents:ⓘ
[loaded] com.bittorrent.uTorrent.plist (2016-04-26) [Support]
[loaded] com.google.keystone.agent.plist (2016-04-13) [Support]
Other Apps:ⓘ
[running] com.etresoft.EtreCheck.115872
[loaded] 395 Apple tasks
[running] 169 Apple tasks
Internet Plug-ins:ⓘ
Default Browser: 601 - SDK 10.11 (2016-03-12)
QuickTime Plugin: 7.7.3 (2016-03-12)
There is no Genius Bar in my city.
Problem: No problem - just checking
Hardware Information:ⓘ
MacBook Air (11-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir7,1
1 1,6 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 67
Video Information:ⓘ
Intel HD Graphics 6000
Color LCD 1366 x 768
System Software:ⓘ
OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour
Disk Information:ⓘ
APPLE SSD AP0128H disk0 : (121,33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 315 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.00 GB (71.75 GB free)
Core Storage: disk0s2 120.37 GB Online
USB Information:ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 163 Apple tasks
[running] 68 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 46 Apple tasks
[loaded] 156 Apple tasks
[running] 87 Apple tasks
User Launch Agents:ⓘ
[loaded] com.bittorrent.uTorrent.plist (2016-04-26) [Support]
[loaded] com.google.keystone.agent.plist (2016-04-13) [Support]
Other Apps:ⓘ
[running] com.etresoft.EtreCheck.115872
[loaded] 397 Apple tasks
[running] 167 Apple tasks
Internet Plug-ins:ⓘ
Default Browser: 601 - SDK 10.11 (2016-03-12)
QuickTime Plugin: 7.7.3 (2016-03-12)
Safari Extensions:ⓘ
TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (2016-04-13)
AdBlock Ultimate - Secure Download - https://adblockultimate.net/ (2016-04-13)
3rd Party Preference Panes:ⓘ
None
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
3% fontd
1% kernel_task
0% WindowServer
0% com.apple.WebKit.WebContent
0% cloudpaird
Top Processes by Memory:ⓘ
979 MB Safari
519 MB kernel_task
340 MB com.apple.WebKit.WebContent
98 MB mdworker(5)
82 MB WindowServer
Virtual Memory Information:ⓘ
158 MB Free RAM
3.84 GB Used RAM (816 MB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Apr 27, 2016, 02:21:14 PM Self test - passed
Apr 27, 2016, 09:52:13 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-095213_[redacted].crash
/Applications/Wine.app/Contents/Resources/bin/ntlm_auth
Apr 27, 2016, 09:50:47 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-095047_[redacted].crash
Apr 27, 2016, 09:45:52 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-094552_[redacted].crash
Apr 27, 2016, 09:42:23 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-094223_[redacted].crash
Apr 27, 2016, 09:37:10 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-093710_[redacted].crash
Apr 27, 2016, 09:34:27 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-093427_[redacted].crash
Apr 27, 2016, 09:30:24 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-093024_[redacted].crash
Apr 27, 2016, 09:13:19 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-091319_[redacted].crash
Apr 27, 2016, 09:08:41 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-090841_[redacted].crash
Apr 27, 2016, 08:57:43 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-085743_[redacted].crash
Apr 27, 2016, 08:16:46 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-081646_[redacted].crash
Apr 27, 2016, 08:13:06 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-081306_[redacted].crash
Apr 27, 2016, 08:08:44 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-080844_[redacted].crash
Apr 27, 2016, 07:48:01 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-074801_[redacted].crash
Apr 27, 2016, 07:36:02 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-073602_[redacted].crash
Apr 27, 2016, 07:09:21 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-070921_[redacted].crash
Apr 27, 2016, 07:03:31 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-070331_[redacted].crash
Apr 27, 2016, 07:02:25 AM ~/Library/Logs/DiagnosticReports/ntlm_auth_2016-04-27-070225_[redacted].crash
Apr 25, 2016, 12:38:05 PM ~/Library/Logs/DiagnosticReports/AirPlayUIAgent_2016-04-25-123805_[redacted].cr ash
com.apple.AirPlayUIAgent - /System/Library/CoreServices/AirPlayUIAgent.app/Contents/MacOS/AirPlayUIAgent
Whatever the cause: there are two items that you better get rid of:
a. bittorrent: uninstall completely:
if you have used it to torrent download apps or "tools": uninstall them also completely.
next time download only from developer sites.
b. uninstall the AdblockUltimate:
when you want an adblocker install either Adblock (not plus or ultimate, just Adblock) or uBlock.
Restart and see how it goes.
Lex
The same problem is with me. It just freezes. So i found that, it`s not only mine problem but lots of people face the problem since 10.11.4 update:
https://www.youtube.com/watch?v=1jIvj1n7mdM < The Problem
http://forums.macrumors.com/threads/macbook-pro-2015-with-osx-el-capitan-10-11-4 -system-wide-freeze.1963711/page-7 << The Topic
Nothing helps.. Not even reformatting and clean install. The only solve of the problem is Rolling back to 10.11.3 and wait for future update.
Good Luck
worthless comment. reformat and clean install has nothing to do with it.
clean install without any extensions and other software. just native apple apps. and if the problem still exists after that, is it customer's or apple's problem? and, why 10.11.3 has no problem? SURE it is 10.11.4 problem! everyone knows!
also, read the topic i've linked genius. of course, apple never says that it`s their software problem.
You have no need for Bitdefender. Uninstall it:
http://www.bitdefender.com/uninstall/
It may be very well contributing to your problems and may have been the source of the problems.
Ciao.
Ha, good, I forgot that one in my hurry to get away ! Thanks
Ciao.
Ok , I will try.If the problem will be solved ,I will inform you .
I uninstall BitDefender , Adblock Ultimate and bit torrent but still it happen this morning.
By the way , as Lexiepex said , I installed just Adblock.
As i said, nothing will help.. Do not even try anything as i've tried everything but nothing helped me. I contacted AppleCere Support Centre twice and even they could not help solving the problem. THIS IS 10.11.4 VERSION ISSUE on Apple's end. Just wait for a new update. also, read the post i typed above and check the links i've posted. The only solution is to go back to 10.11.3 and wait for new update or fix to 10.11.4.
Good Luck
Good work, now you have only the TrafficLight extension in Safari to uninstall, it should not come back.
(and by the way, 10.11.5 is on its way).
MBA screen is oftenly freezing
![[I.G.]](/public/assets/avatars/SYSTEM_DEFAULT_AVATAR_EN_1204.png){kind=avatar}