manuakayi

Q: Hello  we just offered me a iFone and I can not to install apps like whatsapp , viber and others. I normally suits the procedure in the App Store puts when charging starts, it stops after a few seconds. Please tell me what to do please

Hello 

they just offered me a iFone6 S plus and I can not to install apps like whatsapp , viber and others. I normally suits the procedure in the App Store puts when charging starts, it stops after a few seconds. Please tell me what to do please

iPhone 6s Plus, iOS 9.3.1

Posted on Apr 27, 2016 5:18 AM

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Q: Hello  we just offered me a iFone and I can not to install apps like whatsapp , viber and others. I normally suits the proced ... more

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  • by alex_h1,

    alex_h1 alex_h1 Apr 28, 2016 11:39 AM in response to manuakayi
    Community Specialists
    Apr 28, 2016 11:39 AM in response to manuakayi

    Hello manuakayi,

    Thanks for using Apple Support Communities.

     

    It's not too clear to me the issue you're experiencing with your iPhone, but if you're unable to download content from the App Store then I suggest you follow through the steps outlined below.

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    If you can’t connect to the iTunes Store

     

    Take care.