Christopher Scholfield
Level 1 (14 points)
Desktops

Q: Safari pages unexpected reloading using Yahoo.

Is anyone else having this problem ? When reading an article on Yahoo using Safari, the page will randomly reload to the screen. This takes about 4-5 secs but is annoying.

I have an iMac (late 2013) 27" with OS 10.11.4 and Safari 9.1. I am also using an at&t router over a Uverse line that is ethernet connected to my computer.

Yahoo is my ISP and I don't use Chrome or similar software.

Posted on Apr 27, 2016 7:10 AM

by dominic23,Apple recommended
dominic23 dominic23
Level 8 (41,450 points)
Mac OS X
A:

If Safari doesn‘t load a page or webpage items are missing

 

https://support.apple.com/en-us/HT204098

 

 

If Safari is slow, stops responding, quits unexpectedly, or has other issues

 

https://support.apple.com/en-us/HT203353

Posted on Apr 27, 2016 10:42 AM

Close
Christopher Scholfield

Q: Safari pages unexpected reloading using Yahoo.

  • All replies
  • Helpful answers

  • by dominic23,Apple recommended

    dominic23 dominic23 Apr 27, 2016 10:42 AM in response to Christopher Scholfield
    Level 8 (41,450 points)
    Mac OS X
    Apr 27, 2016 10:42 AM in response to Christopher Scholfield

    If Safari doesn‘t load a page or webpage items are missing

     

    https://support.apple.com/en-us/HT204098

     

     

    If Safari is slow, stops responding, quits unexpectedly, or has other issues

     

    https://support.apple.com/en-us/HT203353

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Apr 27, 2016 5:23 PM in response to Christopher Scholfield
    Level 10 (119,549 points)
    Apple Watch
    Apr 27, 2016 5:23 PM in response to Christopher Scholfield

    Uverse via Ethernet could be why you're seeing pages randomly reload. The connection is disrupted or not fast enough.

     

    Check your download speed here > http://www.speedtest.nethttp://www.speedtest.net

     

     

    If it's less than 10Mbps, you need to upgrade to a faster connection.

     

    If that's not possible restart your AT&T router to see if that helps.

  • by cskipper,Helpful

    cskipper cskipper May 8, 2016 11:25 AM in response to Carolyn Samit
    Level 1 (9 points)
    May 8, 2016 11:25 AM in response to Carolyn Samit

    I am having this exact same issue on my iPad Mini with Safari. iOS is 9.3.1. It only seems to happen on Yahoo and started about a couple of months ago. Incredibly annoying as it will reload while I am reading a page or typing a comment and I lose everything. No connectivity issues, and it will happen regardless of where I am (home, coffee shop, work, etc). I wonder if Yahoo made a change in their meta refresh code that only affects Safari? I don't have this problem in Firefox or IE.

  • by Eric Root,

    Eric Root Eric Root May 8, 2016 6:24 AM in response to cskipper
    Level 9 (69,582 points)
    iTunes
    May 8, 2016 6:24 AM in response to cskipper

    Safari Web Settings

     

    Safari website data on your iPhone or iPad - How to clear

  • by Christopher Scholfield,

    Christopher Scholfield Christopher Scholfield May 8, 2016 11:42 AM in response to cskipper
    Level 1 (14 points)
    Desktops
    May 8, 2016 11:42 AM in response to cskipper

    Thanks very much for the heads up. I don't think Yahoo will fix this anytime soon but at least I know it's not my system.

    This problem has nothing to do with MB download speed because that has not changed and I don't do gaming.

    Complaining to Yahoo is our only recourse.

  • by Christopher Scholfield,

    Christopher Scholfield Christopher Scholfield May 8, 2016 11:46 AM in response to Carolyn Samit
    Level 1 (14 points)
    Desktops
    May 8, 2016 11:46 AM in response to Carolyn Samit

    Your advice was not relevant.

  • by Christopher Scholfield,

    Christopher Scholfield Christopher Scholfield May 8, 2016 11:49 AM in response to dominic23
    Level 1 (14 points)
    Desktops
    May 8, 2016 11:49 AM in response to dominic23

    Your advice was not relevant to the situation described.

  • by cskipper,

    cskipper cskipper May 8, 2016 4:28 PM in response to Eric Root
    Level 1 (9 points)
    May 8, 2016 4:28 PM in response to Eric Root

    TThis did not resolve the issue. I've cleared the website data in Safari multiple times, changed settings in Safari, then restarted the iPad and nothing has worked. It really seems like something has changed on Yahoo's side. Odd that there haven't been more posts about this exact situation online. Christopher's is the first I've come across.

     

    I will be opening a trouble ticket to Yahoo and see what they can tell me.

  • by bubhardy,

    bubhardy bubhardy Aug 27, 2016 8:46 AM in response to Christopher Scholfield
    Level 1 (4 points)
    Aug 27, 2016 8:46 AM in response to Christopher Scholfield

    Christopher, I have been having this problem on my iPad 4(OSX9.3.4) only, using Safari, for more than 6 months. Of course, my 2 PCs(Win10, Firefox) don't do this, nor does my wife's iPhone 6Plus (Safari), or her iPad2 Mini(Safari). Only on my iPad4. I have searched several times, tried all of the suggestions, and none of them have worked. This issue only occurs on Yahoo pages, no other webpages. In fact, it only seems to occur on Yahoo news webpages. It doesn't happen if I'm looking at Yahoo sports, or their support community pages (searching for answers to this issue). It is particularly vexing to me when I am near the end of a news article or looking at the comments. I have concluded that it must be something in Yahoo's news page code versus some configuration on our particular devices. I don't think that we will find a solution to this issue because I don't think that it is common enough to garner enough attention. I use other websites to read news now. That's the only solution that has worked for me, but it is a poor solution, IMHO.