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itunes crashes when opening since latest iso update

Updated my iso software a few weeks ago. Since then every time i try to open itunes, it crashes and gives the following error: Any suggestions on how to fix this? Can't get into itunes at all. Tried launching when not connected to wifi/internet etc. as suggested by apple. no good. didn't want to go the unistall/reinstall route till i was sure it was needed. thanks in advance for any suggestions.


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iOS 9.3.1

Posted on Apr 27, 2016 10:14 AM

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Posted on May 9, 2016 5:54 AM

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.



Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.



tt2

1 reply
Question marked as Best reply

May 9, 2016 5:54 AM in response to mamachewy

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.



Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.



tt2

itunes crashes when opening since latest iso update

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