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I reset the iPhone and it is locked on an unknown icloud

Hello, i need help! 🙂 Last month i was bought iphone 6, normally logged in with my Apple ID, and used it without any problems.
Today I had to sell it to a friend and when I reset phone ejects some totally unknown apple id (s*****@yahoo.com), i don't have "yahoo", i have gmail.

Then I've logged in to my icloud and in my devices is still standing phone, but can't any longer access it, wiped it from my mobile devices connect phone to the wi-fi, but still can not activate the phone.



I pray for help.

iPhone 6, iOS 9.3.1

Posted on Apr 27, 2016 2:16 PM

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Posted on Apr 27, 2016 3:07 PM

If you are the original owner - bring it in to Apple with the original documents and proof of identity

If you bought it second hand then contact the person who sold it to you to remove the activation lock

We are all end users here - we are unable to help more than this

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I reset the iPhone and it is locked on an unknown icloud

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