My Apple TV will not accept my Apple ID and Password?

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Level 1

11 points

My Apple TV will not accept my Apple ID and Password?

My Apple TV is on automatic update and when I try to sign in with my Apple ID & Password, it will not accept, and asks me to change my password. I did this many times, but whatever I do the Apple TV will not accept? I have reset the Apple TV twice, going through all the steps but still same result, does not accept. I tried to restore but unable to restore to factory condition??

I had been using Apple TV successfully until one day because of bad weather wi-Fi was weak, but I was not sure, so I unplugged the Apple TV. However, the next day wi-Fi was fine, so I plugged in the Apple TV and initiated start up, and ever since, I can not get it to work??

Posted on Apr 27, 2016 5:25 PM

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Answer 1

Apr 28, 2016 5:54 AM in response to squaiver

What version AppleTV, what software?

It sounds like you don't have an internet connection. That has to precede entering your Apple ID.

Be sure your network connection is set to Automatic for both IP address and DNS. A bad DNS address in particular could prevent internet access.

I'm not sure what you've been doing to your device. First, when you powered up after shutdown, it should come back exactly as it was. You would not have to "initiate startup". At worst, you might need to revisit the network settings and select the WiFi network again.

Second, you have tried to reset to factory settings so you need to re-enter all configuration, but that did not work?

Third, you tried to restore. Do you mean by following this Restore your Apple TV through iTunes - Apple Support procedure? How did restore not work?

Finally, you say ATV asks you to change your password. I don't think you can change the password from ATV. Just to be sure of what's going on, you should sign in with your Apple ID on another device: computer, iPhone. If that's normal, you should be able to use the same password on ATV.

Just to check, is your ATV set to the same region as your physical location?

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Answer 2

squaiver Author

Level 1

11 points

Apr 28, 2016 7:13 PM in response to Diana.McCall

Your last point maybe the best answer as my ATV is set for Japan as location and all my devices were set for USA. I switched all my devices to Japan as location, but when I tried to use home sharing or start my ATV, it still did not work. Any suggestions?

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Answer 3

squaiver Author

Level 1

11 points

Apr 28, 2016 7:20 PM in response to squaiver

I switched all my devices to Japan, restarted the wi-fi internet connection, and started home sharing on my cell phone, and was able to start home sharing on ATV, so finally mission accomplished!!

Different question?? It seems that I have a Japan ID & Password for Apple, and a whole different payment method set up which is a Japan Visa card while my USA is a USA Visa card. Problem is with location set on Japan, my automatic renewals in the USA for Apple in the USA will not be renewed as long as I'm set up in Japan for Apple??? My desktop computer iTunes account would not accept a Japan location setup with a USA Visa payment??

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Answer 4

vazandrew

Level 8

40,348 points

Apr 28, 2016 8:49 PM in response to squaiver

Correct, the Japan account will require a valid credit card for that location. The renewals would still go through on the US account as long as its set to automatically renew, but you wouldn't have access on the other account.

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