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Brand New Macbook Pro - Freezing

Purchased a brand new Macbook Pro 2015 from the Apple Store in Melbourne, Victoria less than a week ago.


Have installed nothing but Microsoft Office on the computer yet it freezes at least twice a day, even when just Safari is open.


What do I do? After being a Mac user for over a decade, this is completely unacceptable - isn't this one of the major reasons why we all buy Mac's, because of their so-called reliability?

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Apr 27, 2016 6:53 PM

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Posted on Apr 27, 2016 11:59 PM

Hi ..


A Safe Mode boot deletes system caches that may help.



Top left corner of your screen click the Apple > Shut Down.


After your Mac shuts down, wait 10 seconds, then press the power button.


Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.


Release the Shift key when you see the gray Apple logo and progress indicator.



Once you are in Safe Mode, go back to the Apple menu. From the drop down menu click: Restart





About Safe Mode

5 replies
Question marked as Best reply

Apr 27, 2016 11:59 PM in response to melbournemacbookprouser

Hi ..


A Safe Mode boot deletes system caches that may help.



Top left corner of your screen click the Apple > Shut Down.


After your Mac shuts down, wait 10 seconds, then press the power button.


Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.


Release the Shift key when you see the gray Apple logo and progress indicator.



Once you are in Safe Mode, go back to the Apple menu. From the drop down menu click: Restart





About Safe Mode

May 13, 2016 6:25 AM in response to melbournemacbookprouser

Ok I had the same problem, constant freezing etc.. I would often have to do a manual shut down. I upgraded to El Capitan and it still happened. After searching every where it seems no one had an answer and people would often just post up useless jargon with out an actual solution.


Here is what I did:


I removed all apps I don't really use


I had a couple of apps that would run in the background, the ones that stay in the top tool bar. I removed these.


No freezes or crashes since and my Mac book pro seems to be running a little faster. Took me 5 mins to do. Give it a try.

Brand New Macbook Pro - Freezing

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