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Apps are saying Unauthorized

Some apps aren't letting me watch shows. I sign in with my provider, do the code and everything is good on that end. While waiting for the app to accept it, I get a pop up saying Unauthorized. Some of the apps that aren't working are HGTV, Food Network, DIY Network and Discovery. Any ideason what's going on?

AppleTV 2

Posted on Apr 27, 2016 7:54 PM

Reply
4 replies

Apr 28, 2016 10:08 AM in response to Goldentw

Are these channels included in your TV package? Once you've entered your credentials, the content provider can check with your cable provider, who apparently says you aren't authorized. If they are included, you'd need to ask the cable company to authorize your access; maybe their system remembers some prior package you had, and hasn't been updated.

Are you able to access other cable channels that require a login? If so, that would confirm my guess above.

Apps are saying Unauthorized

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