Seeking a way to kill "Zombie" emails that cannot be deleted

For the second time in three months, I've gotten a spam email that cannot be deleted. It has been dumped in the Spam folder by SpamSieve, but once there, it cannot be removed. The mail account is a POP acct, and mail is downloaded from the server so in theory should not be reappearing from there.

The email address is bogus, from no one I know. The email message contains no Content, but indicates there is an attachment via the paperclip icon. Open it, however, and there is nothing there (though I knew it was zombie mail when it arrived, as it's the second time this has happened—the first vanished on its own after about a month, so it appears to have a preset termination date; what it's doing in the interim, I don't know).

User uploaded file

I have attempted trashing it every way I know how. The response is always that said piece of mail cannot be erased because its attachment does not exist. I even manually renamed a .emix file in Mail to correspond to this. No soap.

User uploaded file

And now have gone into the User library, trashed the plist and folder that seem to be connected to this. And the file seemed to vanish, so I quit Mail. The next time I opened mail the bogus email returned. And as the screen shot shows, one became two, though there is only one showing.

I have rebuilt the mailboxes. The only thing I haven't done is try to kill the thing via Terminal (if such a thing is even possible).

Given similar reports seem to be turning up here (Cannot move or delete defective email messages.) for example, I have to conclude that this is some sort of hideously annoying invasive file that's getting through firewalls and spam filters, and for the life of me at this point, if I could find the sender, I would bloody shoot the ******* myself.

Any advice would be appreciated.

-gf

iMac, OS X El Capitan (10.11.4), 27", 2.7GHz

Posted on Apr 27, 2016 7:01 PM

Reply
7 replies

Apr 27, 2016 7:25 PM in response to Gregory Frost

Try right clicking on the Junk folder and choose erase Junk messages.


You said you tried rebuilding the mailboxes. Did you try to reindex messages?

Quit Mail. Go to your user Library to this path:

~/Library/Mail/V3/MailData/

Move all files beginning with Envelope Index or ExternalUpdates to the trash, but don't empty.

Open Mail and let it reindex all messages.


If you've tried that and it doesn't work, go to this:

~/Library/Containers/com.apple.mail

Quit Mail. Move the whole com.apple.mail folder to the trash. Open Mail and test. You will have to recreate your user settings.

Apr 29, 2016 7:33 AM in response to Glenn Leblanc

Here's a weird follow-up. May be nothing, may be coincidence. Within maybe an hour or two of the "Zombie" spam mail finally being removed, I was inundated with spam mail of all sorts, and from junk addresses I'd not encountered before (SpamSieve's filter missed all of them); and thus they went into the regular In box and not into Spam. And these, unlike most I've seen before, seem to be changing their "@" addresses every few hours. It's as if that one piece of crap mail sent out a signal that "here lies a real email account, send more junk."


Again, maybe coincidence, but an odd coincidence in terms of timing. (The original undeletable mail is still gone.)


-gf

Apr 29, 2016 7:52 AM in response to Gregory Frost

Reindexing won't cause any differences to spam filtering. Check the dates on the messages. Maybe they were blanked out and you couldn't see them before and reindexing may have fixed that problem. Or, maybe it's just coincidence.

You indicated you are using SpamSieve for spam filtering. I'm not familiar with it and if it's used in conjunction with Mail's junk filtering. Check your settings and make sure they are still intact.


If the right spammers get your email, it will get to the point where you can't hardly do anything with it. For that reason I had to change my main mail address.

Apr 29, 2016 8:15 AM in response to Gregory Frost

I did that about 5 years ago. I created a new address for my main account and also started using my apple email in addition (with aliases). Since I went through the trouble and ditched the old address, I only get a few spam emails a year. It's amazing. I use aliases for certain things in case they get hacked so that it can be easily changed. Only trusted sites or people get my real address.

It was a pain to change, but it was the best thing. Been smiling ever since.

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Seeking a way to kill "Zombie" emails that cannot be deleted

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