MARSHPIKE
Level 1 (8 points)
iPhone

Q: My new SE will not send pictures in messages even after a factory reset

Have just got new SE running 9.3 but every time I try to send picture attached to message it fails to send ?

Text only messages are OK?

My cell phone provider suggested a reset and one message went inc pic but from then on nothing keeps failing

Maybe back to shop to change phone after all it is only 2weeks old.

iPhone SE, iOS 9.3.1

Posted on Apr 27, 2016 11:49 PM

Close
MARSHPIKE

Q: My new SE will not send pictures in messages even after a factory reset

  • All replies
  • Helpful answers

  • by razmee209,

    razmee209 razmee209 Apr 28, 2016 10:56 AM in response to MARSHPIKE
    Level 7 (33,659 points)
    Apr 28, 2016 10:56 AM in response to MARSHPIKE

    MARSHPIKE wrote:

     

    Have just got new SE running 9.3 but every time I try to send picture attached to message it fails to send ?

    Text only messages are OK?

    My cell phone provider suggested a reset and one message went inc pic but from then on nothing keeps failing

    Maybe back to shop to change phone after all it is only 2weeks old.

    Sorry your iphone SE and Apple have nothing to do with you being able to send and receive MMS message.

     

    That is a carrier feature, and you would need to be provisioned to use it and have it turn on in message settings.

    If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support

     

    Suggest you contact your phone carrier again to resolve the issue.

  • by Klotar,

    Klotar Klotar Apr 28, 2016 11:05 AM in response to MARSHPIKE
    Level 1 (52 points)
    Apr 28, 2016 11:05 AM in response to MARSHPIKE

    Possibly, the picture is too large.  What sizes are the pictures and do you know if your carrier has an MMS size limit?

     

    With today's high megapixel devices, we see this a lot more than we used to.  You might also try a known small picture (icon or avatar) and see if that works to help narrow things down.