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Apr 29, 2016 12:27 PM in response to kazimatesby norm123,Hey kazimates,
I understand that you are unable to boot to OS X Recovery. Let's see if we can figure out what is going on.
Because you are seeing an apple.com/support message, I would at least see if you can run Apple Diagnostics. This would at least run a scan on your Mac to ensure that everything is working fine. If any issues come up, it would be a good idea to contact Apple Support to go over what your options are. Take a look at the article below to go over how to get that started.
Using Apple Diagnostics
https://support.apple.com/en-us/HT202731
If you are unable to run Apple Diagnostics, then you will need to contact Apple Support for further assistance. Take a look at the article below to start that process.
Contact Apple Support
https://www.apple.com/support/contact/
Take it easy
