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Mail will not download?

My gmail account will download headers but the message is always "loading". After I shut down and reopen gmail I get the following message: The server returned the error: Connections to the server “imap.gmail.com” on the default ports timed out.

I've checked the Google account in settings and there don't appear to be any problems. My gmail account is fine via a web browser but not on the mac. The mac is new and up to date on updates. The version is Mountain Lion 10.11.4.


thanks.

iPod classic, Mac OS X (10.6.8)

Posted on Apr 28, 2016 4:40 AM

Reply
5 replies

Apr 29, 2016 8:54 AM in response to goldens01

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.





Safe Mode - About El Capitan


Safe Mode Startup – El Capitan.

Mail will not download?

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