Dilliwala
Level 1 (4 points)
Desktops

Q: "There is no connected camera"

Hi,

 

I am having the classic "There is no connected camera" trouble on my iMac 21,5-inch mid 2011, 2,5 GHz IntelCore i5, 4GB 1333 MHz DDR3, AMD Radeon DH 6750M 512MB with El Capitan 10.11.4 version.

 

After clean reinstallation (tried three times) with CMD-+R the camera works couple of times, even after restarts. Once it worked with Face Time, Photo Booth and Skype, but not with Image Capture. Once the trouble starts nothing helps. I have tried all the suggestions like

sudo killall VDCAssistant and

sudo killall AppleCameraAssistant

Getting really frustrated.

 

I would be thankful for any help.

iMac, Mac OS X (10.1.x), Webcam

Posted on Apr 28, 2016 8:52 AM

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Dilliwala

Q: "There is no connected camera"

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  • by EZ Jim,

    EZ Jim EZ Jim Apr 28, 2016 11:55 AM in response to Dilliwala
    Level 7 (22,547 points)
    Apr 28, 2016 11:55 AM in response to Dilliwala

    You have tried some good things, including some of the things I recommend.

     

    Here is my list of things a user can do to fix a camera problem:

     

    (1) If restarting your Mac doesn't fix the problem,

     

    (2) use Apple's http://support.apple.com/kb/HT2090.

     

    (BTW - The Troubleshooting article calls the camera an "iSight".  However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

     

    Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.

     

    A "Standard" user account is all you need for testing.

     

    (3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive.  Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.

     

    (4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.

     

     

    Message was edited by: EZ Jim

     

    Mac OSX 10.11.4