iPhone Mail Spam/Outlook 2007

Question

Level 1

8 points

iPhone Mail Spam/Outlook 2007

My problem:

Some days ago, I was on a trip and meant to flag a bunch of e-mails as red, but accidentally tagged them as spam. Now, I get all my mail sorted to spam through my iPhone and the desktop client of Outlook 2007.

Trouble shooting steps I've taken:

I've called and worked with our fine e-mail folks and there's no spam filters being set on the server side.
I've deleted all spam rules in Outlook 2007
I've turned off the anti-virus e-mail protection
I've made all the contacts safe contacts with exemptions

At this point, I'm at a loss and looking for help.

Any and all suggestions would be very much appreciated.

iPhone 5, iOS 9.3.1

Posted on Apr 28, 2016 9:04 AM

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Answer 1

ManSinha

Level 6

12,171 points

Apr 28, 2016 9:06 AM in response to mustardcakes

at least on the desktop client - there is an option for "Not Junk" if you are selecting an email in the junk or spam folder -

Also there may be a place t reset them on the server side of the email provider (eg mail.yahoo,com for Yahoo! mail)

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Answer 2

elcpu

Level 7

31,481 points

Apr 28, 2016 9:08 AM in response to mustardcakes

Your email client "learned" that those emails are "spam" even though you did not intend them to be. When you get a new email in your spam folder on your desktop, click on "not spam". It should relearn in time that they are not.

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Answer 3

mustardcakes Author

Level 1

8 points

Apr 28, 2016 9:10 AM in response to ManSinha

Thanks for the reply ManSinha, unfortunately I'm not using a Mac desktop, it's a Windows PC. Through the desktop, I have made all those contacts that I previously marked as spam, as "Not Junk" and also deleted the junk sorting rules, to see if that would even allow them through and it was to no avail.

We've also tried resetting my e-mail on the server, but no spam rules have changed. It leads me to believe it's more local to the phone?

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