Q: How to stop Safari from scrolling back to ads?
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Apr 28, 2016 10:40 AMby macjack,Force Quit Safari ( command + option + esc keys). Then, Relaunch Safari holding the shift key. Then, turn off Safari extensions (Safari menu > Preferences > Extensions)
Then Download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC. It gets rave reviews and is about the most proven anti-malware software for Mac. Very recently Apple has been begun recommending it for removal of adware. https://discussions.apple.com/thread/7542720.
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Apr 28, 2016 11:36 AMby macjack,It could. Let us have a look at an EtreCheck report to see if we can pinpoint the cause of this. EtreCheck was created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information
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Apr 28, 2016 11:56 AMby MJJB99,EtreCheck version: 2.9.11 (264)
Report generated 2016-04-28 13:47:58
Download EtreCheck from https://etrecheck.com
Runtime 3:16
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Safari continually scrolls to ads while trying to view a webpage.
MacBook Pro (15-inch, Early 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 757
Intel HD Graphics 3000
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 1024 MB
OS X El Capitan 10.11.1 (15B42) - Time since boot: about 8 days
TOSHIBA MK7559GSXF disk0 : (750.16 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (637.62 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R UJ-8A8 ()
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-04-12) [Support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.1 - SDK 10.10 - 2016-04-12) [Support]
[not loaded] 7 Apple tasks
[loaded] 149 Apple tasks
[running] 80 Apple tasks
[not loaded] 46 Apple tasks
[loaded] 146 Apple tasks
[running] 94 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-12) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-02-15) [Support]
[running] com.avast.update-agent.plist (2016-04-13) [Support]
[loaded] com.avast.userinit.plist (2016-04-13) [Support]
[loaded] com.hp.help.tocgenerator.plist (2009-07-28) [Support]
[running] com.rosettastone.rosettastonedaemon.plist (2012-04-26) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]
[loaded] com.adobe.agsservice.plist (2016-04-12) [Support]
[failed] com.adobe.fpsaud.plist (2016-04-15) [Support]
[loaded] com.avast.init.plist (2016-04-13) [Support]
[loaded] com.avast.uninstall.plist (2016-04-13) [Support]
[loaded] com.avast.update.plist (2016-04-13) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-04-28) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-05-07) [Support]
[loaded] com.avast.home.userinit.plist (2016-04-13) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
MacLWSLauncher Application (/Applications/Logitech/LWS/Logitech Webcam Software.app/Contents/MacOS/MacLWSLauncher.app)
MediaFire Desktop Application (/Applications/MediaFire Desktop.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
[running] com.adobe.CCLibrary.128672
[running] com.adobe.CCXProcess.131232
[running] com.adobe.acc.AdobeDesktopService.64992.3F7C3A80-1F2C-488B-8550-B2CB7ABD2B78
[running] com.adobe.accmac.98912
[loaded] com.avast.account
[loaded] com.avast.crashreport
[running] com.avast.daemon
[running] com.avast.fileshield
[running] com.avast.helper
[running] com.avast.proxy
[running] com.avast.service
[running] com.google.android.mtpagent.85792
[running] com.hp.productresearch.84832
[running] com.mediafire.desktop.18912
[running] com.microsoft.Excel.52512
[running] com.microsoft.autoupdate.fba.13792
[loaded] 394 Apple tasks
[running] 211 Apple tasks
JavaAppletPlugin: 15.0.1 - SDK 10.11 (2013-03-05) Check version
Default Browser: 601 - SDK 10.11 (2015-10-17)
AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2013-07-13) [Support]
NP_2020Player_WEB: 5.0.94.0 - SDK 10.6 (2011-10-26) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-16) [Support]
QuickTime Plugin: 7.7.3 (2015-10-17)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]
SharePointBrowserPlugin: 14.1.4 - SDK 10.6 (2012-03-02) [Support]
CouponPrinter-FireFox_v2: Version 1.1.9 - SDK 10.5 (2013-04-11) [Support]
DirectorShockwave: 12.0.0r112 - SDK 10.6 (2013-02-19) [Support]
EMusic: EMusic 1.0.0 (2012-09-17) [Support]
Qmee - Qmee - https://www.qmee.com (2016-03-14)
Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2015-09-22)
Flash Player (2016-04-15) [Support]
Time Machine not configured!
8% mdworker(9)
6% WindowServer
4% kernel_task
4% coreaudiod
3% com.apple.WebKit.WebContent(5)
1.18 GB kernel_task
754 MB com.apple.WebKit.WebContent(5)
492 MB softwareupdated
311 MB mds_stores
311 MB Finder
4.98 GB Free RAM
11.00 GB Used RAM (4.83 GB Cached)
0 B Swap Used
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Apr 28, 2016 12:11 PMby pinkstones,It probably has nothing to do with what you're describing, but you should uninstall Avast. There are no viruses for OS X currently floating around the Internet, so anti-virus programs are at this time, unnecessary. Fortunately, Macs are not plagued with some of the problems that PCs are, and if this were a Windows forum, you'd be absolutely correct to have some kind of anti-virus program on your system. However, anti-virus programs aren't made for specifically for Macs, they're adapted for them, and that means they don't really play well with them. We see people here complaining many times of slowness, lagging, dragging, and other issues, and more often than not, it's traced back to anti-virus or "maintenance" programs.
What Mac users need to be smart about is malware and adware, which unlike viruses that install themselves, are installed by you. When you download something via torrent or aggregate download site, many times those installers are bundled with adware or malware, and when you install what you were looking for, you also install whatever was attached to it, which you definitely weren't looking for.
