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I can't access iCloud drive / Preference Pane from any of my devices

I have just upgraded to a SE and when setting up my Iphone it refused access to iCloud drive. I cannot access the iCloud Preference Pane on my my mac or via IOS on any of my devices as the Preference Pane crashes unless I am offline. This is a very recent issue & appears to relate solely to my mac ID


Any advice as to how to solve would be much appreciated

Posted on Apr 28, 2016 11:21 AM

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1 reply

Apr 28, 2016 2:25 PM in response to petejv2404

On the computer, try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode


Safe Mode - Mavericks

Safe Mode - About


Safe Mode - Yosemite



Safe Mode - About El Capitan


Safe Mode Startup – El Capitan.

I can't access iCloud drive / Preference Pane from any of my devices

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